Customer Service Package Handler
Resume:
Kecia Smith
PACKAGE HANDLER - SALES MACY'S MENLO PARK MALL
Absecon, NJ 08201
************@*****.***
I am a dedicated, punctual, and driven individual. I have good interpersonal skills, as well as being an excellent team worker. I am keen and very willing to learn and develop new skills for the workforce. I’m eager to seek a company that allows stability and growth for its employees. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Borgata Hotel Casino & Spa-Atlantic City, NJ
November 2023 to Present
• Take ownership of customer issues
• Troubleshoot problems and drive resolutions
• Escalate unresolved issues to relevant internal teams
• Collect prompt and accurate customer feedback
• Document knowledge as solution articles
• Master the use of help desk software
PACKAGE HANDLER
Amazon-Avenel, NJ
September 2022 to February 2023
Responsibilities included sorting packages that come down the assembly line and minor data entry as well.
Receiving Associate
Burlington Stores-Mays Landing, NJ
October 2021 to September 2022
Processing all merchandise that comes in daily. This process entails unboxing packaging, logging items into system, tagging items, and then organizing items onto rack to be taken to the floor. Merchandiser
Macy's Backstage Warehouse-West Orange, NJ
August 2018 to March 2020
• Putting security tags on high priced merchandise
• Sizing merchandise for the floor
• Making sure merchandise is tagged and priced for the floor
• Process all merchandise by departments
• Inventory and markdowns
BARTENDER - QUEEN
SHEBA-Newark, NJ
June 2015 to September 2019
Responsibilities include serving drinks, taking food orders, and providing excellent customer service CUSTOMER SERVICE
SALES MACY'S MENLO PARK MALL
August 2017 to April 2019
Responsibilities include ensuring that floor inventory is on the racks, conducting markdowns, and assisting customers in various departments throughout the store. BARTENDER
BLUE MIRROR-Newark, NJ
May 2009 to November 2017
Responsibilities include serving drinks, taking food orders and providing excellent customer service. ACCOUNT REPRESENTATIVE
STATE FARM INSURANCE-Parsippany-Troy Hills, NJ
January 1998 to March 2009
• Develop qualifying leads
• Scheduling appointments
• Preparation of correspondence for customers
• Follow-up with customers regarding any changes
Education
HS DIPLOMA
CLIFFORD J. SCOTT HIGH SCHOOL - East Orange, NJ
Skills
• Call Center (4 years)
• CSR (10+ years)
• Customer Service (10+ years)
• Warehouse Experience (4 years)
• Restaurant Experience (6 years)
• Data entry (4 years)
• English (10+ years)
• Serving Experience (4 years)
• Food Service (5 years)
• Bartending (10+ years)
• Merchandising
• RF scanner
• Shipping & receiving
• Load & unload
• POS (10+ years)
• Customer service (10+ years)
• Cash handling (10+ years)
• Cash register
• Bartending
• Hospitality
• Serving
• Food handling
• Restaurant experience
• Hotel experience (2 years)
• Typing
• Sales
• English
• Basic math
• Communication skills
• Time management
• Guest services
• Upselling
• Computer skills
• Customer support
• Merchandising
Certifications and Licenses
Bartender License
Driver's License
Contact this candidate