Customer Service Representative
Resume:
Angela Moran
**************@*****.***
Utilize my skills in order to provide quality service and support in a variety of management areas.
Authorized to work in the US for any employer
Work Experience
Office/Payroll Manager
South River Custom Creations
January 2013 to December 2023
Process all invoices in quickbooks. All AP invoices and balancing in quickbooks. All AR invoices and balancing in quickbooks. Process all employee payroll. Maintain job schedule, planning, inventory and invoices. Communicate with all clients. Collections on all invoices. Payroll Clerk
Brede Washington - Beltsville, MD
January 2019 to April 2020
Process office time cards and union payroll in Cyma. Run and check monthly reports. Check and update tax information in Cyma. Add new employees and personal information to Cyma. CUSTOMER SERVICE REPRESENTATIVE
Brede Washington - Beltsville, MD
April 2016 to April 2020
Communicate with exhibitors via phone, fax, and emails in regards to show deadlines, orders, payment, and exhibitor questions.
● Process exhibitor orders.
● Set up shows including: file folders, input and check price list and input exhibitors list..
● Mail exhibitor's information kits as needed.
● Maintain cleanliness of the office by packing up old files when needed.
● Close shows final collections, process credit card payments, mail and file final invoice. EXHIBITOR SERVICE MANAGER
HARGROVE, INC
2008 to April 2016
Plan the daily workload in the Exhibitor Service office.
● Monitor all customer communication channels (phones, email, and web chat) to ensure quality communication and adequate office staffing.
● Verify timely completion of all show deadlines.
● Develop procedures and best practices for Exhibitor Service representative staff. ● Coordinate the schedule for pre and post show audits.
● Arrange for part time help as needed to complete audits and deadlines.
● Work with the accounting department to ensure collections, credits and payments are properly recorded in both the Exhibitor Services and Accounting departments. ● Communicate with credit card processing services
(Authorize.Net and Cybersource) to ensure daily balancing.
● Order supplies and services for the office and show site use.
● Process credit card refunds, adjustments and chargebacks.
● Resolve customer disputes and complaints.
● Trained new hires in the exhibitor service department about tradeshow (procedures for before, during and after the school; company computer systems, communication with exhibitors and other staff)
● Trained current employees on new procedures and company computer systems EXHIBITOR SERVICE REPRESENTATIVE
HARGROVE, INC
2001 to 2008
Communicate with exhibitors via phone, fax, and emails in regards to show deadlines, orders, payment, and exhibitor questions.
● Process exhibitor orders.
● Set up shows including: file folders, order utilities, mark floor plans, input and check price list and input exhibitors list.
● Maintain show checklist deadlines.
● Audit exhibitor files and follow up on discrepancies found.
● Daily balancing of credit card payments.
● Update the show board weekly.
● Mail exhibitor's information kits as needed.
● Maintain cleanliness of the office by packing up old files when needed.
● Close shows final collections, process credit card payments, mail and file final invoice. ● Work on collections and credit card disputes for exhibitor service. Education
HIGH SCHOOL DIPLOMA
South RIVER HIGH SCHOOL - Edgewater, MD
Skills
• Accounting
• Live Chat
• Cold Calling
• Account Management
• Sales
• Cash Handling
• Customer Service
Additional Information
SKILLS & ABILITIES Excellent Communication (written, verbal)
Superb Time Management
Goal Oriented
Ability to be flexible and plan for any surprises that occur
Willingness to Learn
Excellent computer knowledge (MS Office Suite; Email; Credit Card Processing services - Authorize.net and Cybersource)
Contact this candidate