Home Care Patient Services
Resume:
Diane Green RN, MS, FNP
Roosevelt, NY *****
***************@***********.***
RN with 20 years as a Director in Home Care, Field Nurse Supervisor, Hospice Manager, Instructor, and community Health Nurse
Authorized to work in the US for any employer
Work Experience
Registered Nurse Consultant
Private Pay Clients
April 2022 to August 2023
Consulted with home care agencies and private pay patients to assist with acquiring home care services and provider services. Services offered included nutritional counseling and preventative measures for maintaining tertiary conditions.
Director of Patient Services
Extended Home Care LHCSA
August 2017 to April 2022
Managed and coordinated clinical services for the agency
● Managed coordination staff/on-call
● Created weekly report for coordination to manage case load more effectively
● Management of staff in NYC and Bronx locations
● Implemented on-line training for field staff
● Developed training tools to assist nurses with documentation to reflect appropriate level of service
● Field visits to evaluate nurses and field staff communication with clients
● Coordinated and managed schedule to track nursing visits
● In-service nurses on implementation of MD Orders
● Staff in-service/training
● Conducted and oversaw HHA training
● Managed quality data collection to ensure positive patient outcomes for regulatory compliance
● Improved HHA communication for better patient-centered goals
● In-service staff on value-based customer service
● Oversite of Instructor
● Reviewed/updated orientation, in-service material
● In absence of Administrator, Acting Administrator
● Hired and disciplined staff, encouraged staff to perform at an optimum level
● Charted audits, reviewed agency policies
● Nurses' field evaluation
● Management of private pay, MLTC, MCO, Insurance contracts, CDPAP and PACE program
● Taught documentation and assessment skills to Nurse Case Managers in the MLTC, performed field evaluations
Nurse Manager
Hospice Care Network - Woodbury, NY
April 2015 to October 2021
Supervision of Field Nurses
● Instructed patient and family members on comfort measures to maintain optimum quality of life
● Managed pain and other symptoms related to end of life process
● Referred families for bereavement counseling
● Electronic medication refills, documented phone calls, telephonic triage
● Generated reports for continuity of care for the night shift
● Consulted with physicians for new patient referrals Best Companion Home Care Services, Director of Patient Services June 2015 to June 2017
One year contract)
● Responsible for management of clinical services, hiring and discipline of staff, as needed
● Mentored and encouraged self-improvement to perform at an optimal level
● Managed Field Nurses (scheduled, reviewed notes and documentation)
● Performed RN competency and field evaluations
● Taught orientation for new staff and in-serviced paraprofessionals and office staff
● Reviewed and formulated MD orders, chart audits and management of private pay, MLTC, MCO contracts, PACE
● Assisted with billing
Director of Nursing
Able Health Care Services
April 2013 to June 2015
Supervised Field Nurses, Intake Nurses and managed new cases
● Reviewed nurses' notes and MD orders
● Managed MLTC contract and all aspects of patient services in accordance to MLTC regulations
● Performed Field Assessments and followed up concerning patient complaints, satisfaction, and surveys
● Performed chart audits for quality assurance and DOH compliance documentation in EMR
● Reviewed and ensured nurses' notes were received in a timely manner for reimbursement purposes and MD credentialing
Clinical Supervisor
Queens Long Island Medical Group (Hip Center)
February 2012 to March 2013
Supervised Care Teams of RNs, LPNs, and Medical Assistants
● Managed multidisciplinary team of physicians
● Prepared staff schedules and vacation time
● Ensured adequate staffing for daily operational needs
● Performed annual competency assessments
● Patient triage for sick calls and walk-in patients
● Ensured community follow up for hospital discharge
● Responsible for staff training on medical equipment such as: Holter Monitor, EKD, Stress Testing, A1C, PT/INR machines and maintained calibration for equipment
● Staff training on OSHA, Infection Control measures, and CPR Field Nurse
Maxim Health Care Services
August 2000 to November 2012
Part Time)
● Patient assessments, aide supervision, nursing home assignments and private duty assignments in hospitals/patient's home
● Point of care testing in patient's home
● Performed wound care, applied wound VAC, serviced patients on vents and trac care, IV/Chemotherapy Infusion
● Pediatric cases
● Supervised Flu Clinic
Supervisor
Oceanside Care Center - Oceanside, NY
October 2010 to January 2012
Supervised staff of RNs, LPNs, and Nurses' Aides
● Responsible for admissions/discharges to/from hospital and home
● Transcribed physicians' orders
● Reviewed and updated plan of care
● Formulated monthly summary on patient status for 35 patients
● Assisted with MDS process
Brooklyn Campus, Nurse/Director
Long Island University
September 1993 to August 2000
of Campus Clinic
● Managed immunization requirements for campus students
● Met DOH requirements for public health law 2165
● Completed reports for DOH Survey
● Supervised office staff for clinic and private MD office
● Attended to campus emergencies
● Triaged sick, injured students, and employees
● Conducted health fairs and workshops on a variety of health topics on the campus Education
Bachelors of Nursing Degree in Nursing
Long Island University CWP - Brookville, NY
Associate Degree
St. Anthony's School of Nursing - Queens, NY
Skills
• Electronic Medical Records: McKesson, Sandata, PeopleSoft, HHA Exchange, Sun coast Productions, Allscripts
• PowerPoint, Word, Excel
• Public Speaking
• Holistic Health Practices/Consulting (9 years)
• Leadership, Flexibility (10+ years)
• Writing, Teamwork
• Detail oriented, Motivator
• Nursing
• Cerner
• Communication skills
• Management
• Organizational skills
• Google Docs (6 years)
• Phlebotomy
• Documentation review
• Microsoft Office (10+ years)
• Care plans
• Leadership
• Discharge planning
• Supervising Experience
• Nurse Management
• Training & development
• Quality assurance
• Team management
• Supervising experience
• Nursing
• EMR systems
• Documentation review
• Data collection
• Leadership
• Mentoring
• PeopleSoft
• Medication administration
• Senior leadership
• Teaching
• Recruiting
• Analysis skills
• Customer relationship management
• Geriatrics
• Sub-acute care experience
• Patient care
• Outpatient
• Nurse management
Certifications and Licenses
Infection Control Certification
CPR Certification
LPN
Licensed Nurse Practitioner
APRN
DEA Certification
Assessments
Medical terminology — Proficient
June 2023
Understanding and using medical terminology
Full results: Proficient
Management & leadership skills: Planning & execution — Completed April 2024
Planning and managing resources to accomplish organizational goals Full results: Completed
Management & leadership skills: Impact & influence — Proficient April 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Filing & organization — Proficient
March 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Clinical judgment — Proficient
August 2020
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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