Customer Service Data Entry
Resume:
DEIDRE
DISHMOND
*********@*******.***
Augusta, GA 30815
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SKILLS
Time management expertise
Event planning experience
Presentation Development
Business Administration
File Maintenance
Customer Service
Calendar Management
Scheduling
Spreadsheet Management
Data Entry
Positive Attitude
Social media knowledge
Organizing and Categorizing
Medical Terminology
Excel spreadsheets
55 wpm Typing Speed
EDUCATION
Augusta Technical College
Augusta, GA • 06/2004
No Degree: Diploma Accounting
Augusta Technical College
Augusta, GA • 05/2004
No Degree: Business Administration
3.5
PROFESSIONAL SUMMARY
Driven professional with a proven track record at Augusta University, adept in event planning and time management. Excelled in enhancing office operations through expert management of schedules and meticulous attention to HIPAA guidelines. Demonstrates exceptional customer service and data entry skills, ensuring efficiency and confidentiality in patient care coordination.
WORK HISTORY
Augusta University - OFFICE SPECIALIST
Augusta, GA • 02/2021 - Current
Maintained and updated office records, both digital and physical.
Organized events and meetings to maximize capacity and keep event venues running smoothly.
Completed clerical tasks such as filing, copying, and distributing mail.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Obtained pre-authorization from insurance companies ahead of medical services.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Provided prompt, polite and professional in-person and telephone customer service.
Augusta University Medical Center - Registration Specialist
Augusta, GA • 06/2008 - 02/2021
Scheduled and registered appointments using Booker scheduling programs.
Reported compliance issues related to coding, transcription and patient confidentiality.
Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
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