Customer Service Success
Resume:
FORT WORTH, TX *****
********@*****.***
Fanny Nakabamba
A Reputable and experienced customer service professional seeking to establish grounds with a creditable company while priotizing my skills in clerical adminitstration. Interested in contributing to company success and broadening my knowledge while promoting customer success.
Intermediate level customer service liaison with an extensive background working independently. Seven years of experience in multi-tasking, connecting professional relationships, and taking initiative in team building.
2022-Current
Retail Banker II
Woodforest National Bank
managing numerous of customer’s accounts as far as assisting with deposits, withdraws, disputes, new accounts, ordering checks.
Balancing the vault and reporting the cash sheets, ordering and receiving large amount of cash from Chase for our transactions, auditing ATMS, and all.
Making sure customers’ demands get satisfy.
2015-2021
Financial loan advisor
GM Financial
Remote team leader
Quickly resolved challenges while working closely with management to develop strategies to improve quarterly performance across district.
Managed customer portfolio of 100+ high priority open accounts of delinquent customers.
Developed high performing proactive systems geared toward success for both company and customer.
2013-2015
Assistant Coordinator
Neiman Marcus
Operations co-leader working underneath supervisor as aide to company day by day operations. Managed scheduling of employees, project deadlines, and merchandise inventory.
Solicited multiple brand name products proven to improve health and beauty in clients while styling special occasion hair.
Managed 40+ regular clients by booking and setting appointments online and in office. Kept stations restocked and informed management of new techniques to achieve business growth.
2010-2013
Insurance Verification Specialist
Health Management Systems
Calculated accurate patient financial responsibility and verified benefits. Interpreted complex payer coverage information including, but not limited to, network participation status with provider, limited plan coverage and inactive benefits.
Assisted in health care organization coordinating community care,, planning and directing health services in low alert level areas.
Worked with both outbound and inbound calls averaging on 100+ a day of routine customers and enrolling and soliciting money saver programs.
Shadow experience Staffing Coordinator, Irving Tx
September 2017 - June 2019
B.A. in Health Management
University of Phoenix
Trilingual; French Spanish English
Typing 75 wpm
Independent
Microsoft Suites
Bookkeeping/ Data entry
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