Customer Service, I.T Officer, Marketing and media, Cleaning and dept.
Resume:
CURRICULUM VITAE
+233********* / 056*******. EMAIL: *****.*********@*****.***. P.O.Box
MP 4587, Mamprobi-Accra
EMMANUEL N.A. DODOO
NATIONALITY : GHANAIAN
MARITAL STATUS: MARRIED
ADDRESS: P.O.BOX MP 4587, MAMPROBI
CONTACTS: 054******* / 054*******
EMAIL: *****.*********@*****.***
PERSONAL PROFILE
I am a practical, resourceful and dedicated with unique analytical and problem solving skills, hardworking and honest, with good interpersonal skills. My believe in originality and hard work fuels my result oriented nature. I always love to work with a company that desires to achieve worldwide success and to set a standard to benefit its employees. Education
INSTITUTE OF COMMERCIAL MANAGEMENT - UK DIPLOMA Customer Service for Managers.
Completion Date: 20th January, 2013
ACHIEVEMENTS
I led my team as the team leader to win the other teams in our major project work
After the course, I came and was able to teach the same course and they passed well
Practically, I worked as a customer service officer and achieved success. VIRGO CONSULT I.T. TRAINING COLLEGE PROFESSIONAL CERTIFICATE in I.T.(MS-OFFICE SUIT AND HARDWARE)
Completion Date: 5TH SEPTEMBER, 2009
ACHIEVEMENTS
I became the Teaching Assistant to the Lecturer and the Director of the Institution whiles learning.
Passed out with a good pass and was able to gain a name in the school.
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EMMANUEL N.A. DODOO
ACCRA POLYTECHNIC HND CIVIL ENGINEERING
Completion Date: 5TH SEPTEMBER, 2009
ACHIEVEMENTS
I was a group leader of one of the study groups in my class and was able to win a quiz organized by the department.
Was part of the school winning basket ball team. LABONE SENIOR HIGH SCHOOL SENIOR SECONDARY SCHOOL CERTIFICATE EXAMINATION (GENERAL SCIENCE OPTION)
Completion Date: 14TH AUGUST, 2005
ACHIEVEMENTS
I was the Class Prefect from year two to year three and led the class effectively with excellent.
I was part of the school’s athletic team and house athletic team (triple jump) of which we mostly came out winners and was also a member of the Naval Cadet Corps. OTHER TRAININGS
AXLE CHEMICAL AND SAFETY PROFESSIONAL CERTIFICATE in ORGANIZATIONAL HEALTH AND SAFETY (WITH OHSAS - UK, IACET and OPITO (ISO91009)
Completion Date: 7TH JUNE, 2012
ACHIEVEMENTs
Successfully went through the following courses and it became a part of me
Job Hazard Analysis (JHA)
Emergency Action Plans (EAP)
Fire Prevention Plan (FPP)
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EMMANUEL N.A. DODOO
Work Experience
20th October, 2018 - To date l Self Employed
EBJPLUS ENTERPRISE.
Job Responsibilities
Sales and Installation of glass blocks and security doors (onine sales) Managing clients and establishig relationships with them Sourcing for new leads and closing deals, taking and fulfilling orders Any other business that comes my way.
2nd July, 2018 – 20th October, 2018 Operations Officer. (Contract job) TLSCONTACT LTD (APPLICATIONS AFFILIATIONS LTD, UK & Australia VAC) JOB RESPONSIBILITIES
Attending to clients at respective postings (biometrics, pass back, welcome, cashier) Querying and insuring that all applicants submit all requirements as stipulated on the checklist Refer all unresolved complaints and direct it to designated supervisor. Confer with applicants (by phone or face-to-face) to provide information on VISA Application. Addressing grievances problems and resolve applicants servicing Report preparation
Obtain and examine all relevant documents presented by the documents. Records and maintains all relevant data and ensure accurate and timely data entry with zero errors.
Observing clean desk policy
Support the provision of healthy and safe work environment by practicing safety measure pu in place.
Performing other duties assigned to me from time to time. ACHIEVEMENTS
Easily acquired all the skills associated with the Visa application processed 4
EMMANUEL N.A. DODOO
Gained a 4.40 rating out of 5 rating by my superiors during appraisal covering PERFOMANCE, PUNCTUALITY, ACHIEVEMENTS, TEAMWORK, HONESTYM etc. Have been made the team leader of my colleagues.
Always meets my target on daily, weekly and monthly and quarterly bases. Have gain the trust of both my internal and external customers that they can speak boldly on my side.
1 April, 2018 – 1July, 2018 Direct Sales Executive / Fidelity Sales Officer
(Contract job)
FIDELITY BANK GHANA LTD, Mamprobi Branch
JOB RESPONSIBILITIES
Market the Bank’s products to the general public (CASA, PL, TBILLS, Smart Accounts, General Products)
Serving as an intermediary between my customers and the Bank Managing Customers Portfolios and making sure they are always satisfied. Generate revenue for the Bank through LPOs, Transfers etc ACHIEVEMENTS
Easily acquired all the skills associated with the visa application process from submittion to passport return.
Always meets my target on monthly and quarterly bases. Have gain the trust of both my internal and external customers that they can speak boldly on my side.
1st March, 2016 – March 2018 Direct Sales Executive / Relationship Officer (Contract job)
FBN Bank, Korle Bu Branch via The Capital Group Ltd PMB 16, Cantoments
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EMMANUEL N.A. DODOO
JOB RESPONSIBILITIES
Market the Bank’s products to the general public (CASA, PL, TBILLS, General Products)
Serving as an intermediary between my customers and the Bank
Managing Customers Portfolios and making sure they are always satisfied.
Generate revenue for the Bank through LPOs, Transfers etc ACHIEVEMENTS
Been able to generate or open 439 accounts for the branch within 17 months of my employment.
Have a known customer money value of GH¢ 1,546,800 as Deposits as at 31st July, 2017.
Have gain the trust of both my internal and external customers that they can speak boldly on my side.
Have been able to get affiliated with other banking operations such as Account opening, transfers processing, cashiering duties, loan processing, LCs, Bank Guarantees etc.
Have been made the team leader of my colleagues. 2nd May, 2014 – 30th September, 2014 (CONTRACT)
Direct Sales Executive / Customer Service Officer
Standard Charted Bank, Korle Dudor Branch with Enterprise Insurance JOB RESPONSIBILITIES
Selling Bancassurance products (Non-life Products) to the customers of Stanchart.
Identifying new business opportunities and referring them to the New Business Officers to open accounts while I sign them up on the Bancassurance products.
Meeting customers and helping them get the information and assistance they needed at the point they need them and directing them to the right sources of help in an issue beyond my knowledge.
Computer skills and Database administration
Developing superb judgments, diplomacy and tact when dealing with all customers especially challenging customers.
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EMMANUEL N.A. DODOO
ACHIEVEMENTS
Was able to meet my targets on daily and monthly bases.
Won a lot of clients and handed them over to the NBOs to achieve our assistance.
Won the heart of all customers and staff.
1st May, 2013 – 31st May, 2014 Assistant Stores Keeper / Tally Clerk MARKET DIRECT LIMITED ((FINATRADE) P.O.BOX KIA 30441, Accra
(Spintex Road, near Coca Cola)
JOB RESPONSIBILITIES
Maintaining proper inventory levels and stock records in the stores unit
Update and maintain stock levels (stock balancing)
Ensuring the cleanliness of the warehouse unit and continues stock counting.
Ensuring arrived stock tarries with the Bill of Laden when we receive imported goods.
Customer service and checking out for any organizational hazards to prevent workplace accidents in the office/company.
ACHIEVEMENTS
Had no criminal record regarding my assignment whiles in the employ of MDL.
Gain a reputation as the most well organized person for myself as well as most neatest warehouse department.
2nd July, 2012 – 28th February, 2013 Depot Manager, Customer Service & Data Entry
EMANAGE ENTERPRISE (TARKWA) 024******* Box TK 151, Tarkwa. JOB RESPONSIBILITIES
Taking and keying in stock records into the system (incoming and outgoing stock)
Customer service and data entry
Stock Balancing
Taking customer complaints and solving their problems 7
EMMANUEL N.A. DODOO
Dealing with challenging customers
Cash balancing, reconciling and payment into company accounts
Make requests for goods (Everpure products) from Accra to Tarkwa before we run out and will go for distribution.
ACHIEVEMENTS
Earned a reputation as the best mineral water distributers in Tarkwa and it is a track record in Tarkwa as at now.
1st April, 2011 – 15th February, 2012 I.T./Back Office Executive (Data Entry)
CAPITAL LINE INVESTMENT LTD. Box Dc785, Dansoman (027*******) JOB RESPONSIBILITIES
Data Entry
Taking records of daily cash inflows, withdrawal and balancing (cash and check reconciliation)
Entering details of newly registered customers into the database and managing the Database of clients.
Fulfilling any other tasks and assignments given to me with time. OTHER RESPONSIBILITIES
I am a Deacon/Minister in Charge of Evangelism and follow up in Church (The Redeemed Christian Church of God)
Head of Drama Department and Interpreters, Assistant Bible Study Teacher and an instrumentalist.
The Treasurer, Men Secretary and House Fellowship Pastor. I have also worked in some Insurance companies, Microfinances and savings and loans companies including Enterprise Life (non-life products sales) Success 4 people Microfinance and Global Restoration Network.
Skills
Great interpersonal relationship, persuading skills and abilities.
Problem solving skills and analytical thinking
Research and possess the CAN-DO attitude.
I.T and Internet skills.
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EMMANUEL N.A. DODOO
Website Designing skills and possess some management and leadership skills.
This is just a few of my skills.
Am an instrumentalist (Play Keyboard, bass guitar, the drum set, a little of the lead guitar) HOBBIES
Research, Browsing, Reading, Chatting, Teaching and Traveling. REFEREES
1. Pastor Eke Uwa (Pastor and C.E.O). 2. Mama Felicia Brown Estonique Ghana Ltd and Mama Felicia Childcare Center The Redeemed Christian Church of God 055*******
Contact this candidate