Scrum Master

Anthony Ehikhamhen Jr.

Cell Phone: 857-***-**** Email: ********@*****.*** Boston, MA

Detail-focused and self-motivated certified Scrum Master with several years of experience in improving processes and complex product deliveries by implementing a scaled Agile environment. Hands-on in training teams and supporting product owners to remove impediments and backlogs, enhance velocity, and help teams adopt Agile methodology. EDUCATION CERTIFICATION

University of Massachusetts Dartmouth, Dartmouth, MA Graduation, May 2020 MBA in health Systems Management Operations

University of Massachusetts Dartmouth, Dartmouth, MA Graduation, May 2014 B.S in Marketing

Certified Scrum Master (CSM) Active

EXPERIENCE

The Guardian Center Remote Mar. 2022 – Present

Scrum Master

● Facilitate and lead Agile events with the goal of delivering customer value and fostering continuous improvement amongst the team and the department.

● Identify and help remove impediments/distractions that interfere with the team's ability to deliver the sprint goal.

● Support the team by making appropriate commitments through story selection and task definition.

● Ensure the team understands the need for clear and concise Product Backlog items and achieves this through techniques such as user story mapping and definition of ready / done.

● Proactively manage cross-product team dependencies.

● Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving.

● Enforces the values and principles of Agile by focusing on continuous learning and feedback loops.

● Supports Product Owner in ensuring the product backlog is properly refined - prioritizing to maximize value and using creative techniques for elaborating user stories to be ready for the upcoming 1-2 sprints.

● Assisted and supported the product owner and team in continually improving the business value delivered.

● Supporting the organization's Agile journey with a focus on promoting, educating, and evangelizing.

● Work with one or more scrum teams to educate them and promote Agile practices while acting as a Servant Leader.

● Foster and encourage conversations and collaboration amongst scrum team(s), Product Owner(s), practice areas and potentially Project Managers on the efficient delivery of product increments through self-organized teams.

● Disseminate relevant information to the team, stakeholders, leadership and the PMO as needed. Examples include the tracking and communication of team velocity and sprint / release progress. Love and Mercy Home Healthcare Dedham, MA May. 2014 – Mar. 2022 Scrum Master

● Supported planning, communications, budget management and staffing.

● Resolved project management issues using innovative solutions without supervision, and provide high-quality, professional documentation.

● Led day-to-day task management.

● Developed approaches for communicating progress with internal and external stakeholders.

● Led efforts through government change control processes and will provide impactful input.

● Determined when to schedule meetings with vendors and other stakeholders to finalize key decisions.

● Developed high-quality presentations utilizing well-written narratives, tables, and diagrams to provide a world-class product to our customer.

● Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

● Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

● Removed impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

● Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

● Facilitated getting the work done without coercion, assigning, or dictating the work.

● Facilitated discussion, decision making, conflict resolution, and Sprint ceremonies.

● Assisted with internal and external communication, improving transparency, and radiating information.

● Supported and educating the Product Owner, especially on grooming and maintaining the product backlog. Resources for Human Development Norwood, MA Apr. 2013 – May. 2014 Agile Project Manager

● Provided case management to individuals served; organized and supervised all scheduled shift activities.

● Directed and managed the activities of the program staff and relief staff; hiring, scheduling, training, and evaluating staff

● Development, implementation, and review of ISPs/PSTPs, clinical programs and other treatment plans

● Managed petty cash system and funds of individuals served; monitored expenditures and adhere to budget parameters and fee income

● Helped clients work on individual goals such as budgeting money and improving people skills

● Maintained open communication with the cluster manager, unit director, service providers, and relevant parties

● Managed program and project teams for optimal return-on-investment, and coordinated and delegated cross-project initiatives

● Analyzed, evaluated, and overcame programs risks, and produced program reports for management and stakeholders

● Facilitated sprint meetings and track Sprint progress.

● Worked with customers to capture and prioritize requests and manage backlogs.

● Managed the scope and timeline of each project.

● Addressed and escalated conflicts and remove obstacles that occur.

● Ensured deliverables are up to quality standards at the end of each sprint.

● Coached and mentored team members in Agile methodology.

● Coordinated internal and external communication.

● Upheld the values of the company and its culture, consistently demonstrating professionalism, integrity, and the highest standards of ethical behavior and professional conduct.

● Acted as a servant leader for your team(s) by facilitating the Agile process with clear communication to management.

● Proactively solved problems to help the team(s) succeed across scope, time, and cost dimensions, while being open, approachable, collaborative, and passionate.

● Drove the Agile framework for ensuring high quality product delivery and continuous improvement.

● Removed impediments that hinder the team from reaching their goals and enable the team to rapidly respond to changes.

● Partnered with stakeholders throughout the firm to understand their needs and design and develop robust solutions that meet and/or exceed customer expectations.

RELEVANT COURSES & SKILLS

Agile Tooling: Jira, Trello, Confluence, Jira Align, Mural, LucidSpark. Software/Data Analyst Skills skills: IT-Project Management, MS Office, Tableau, Python, Data Analytics, Data warehouse, Data management, Web-based reporting tools, SQL, Map Certified. Language: Proficient in English

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