Customer Care Administrative Support
Resume:
Arlette Nyinawinkindi Iyakaremye
************@*****.***
K1Z7H8 Switzer Ave, Ottawa, Ontario
https://www.linkedin.com/in/arlette-nyinawinkindi-iyakaremye-60b203130/
PROFESSIONAL SUMMARY
Bilingual (English & French) customer care professional with 10 years' work experience, highly organized and detail-oriented administrative assistant with a strong background in gender, diversity, and social inclusion. Bilingual with French and English fluency, demonstrates exceptional customer care skills, ensuring positive and efficient interactions with clients and colleagues. Experienced in managing administrative tasks, coordinating events, and supporting diverse teams and clients' women, youth and persons with disabilities gained while working as Program Specialist and administrative support at RTI International’s first point of contact. Adept at fostering inclusive environments and promoting equity through effective communication and strategic problem-solving. Skilled in multitasking, time management, and maintaining confidentiality in fast-paced settings. Holds certifications in first aid, safe food handling, and possesses a valid driver's license.
TECHNICAL SKILLS
Effective Communication
Bilingual English & French (CLB 9)
Customer Service and experience
Administrative Support
Record Keeping & Documentation
Project social media management Website, whatsapp platform, Tweet
Time Management & Multitasking
Attention to Detail
MS Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
Certifications:
Customer Experience (CX) in Industry, Coursera (enrolled).
First Aid and CPR/AED Certificate, Croix Rouge Canada.
G Full driving license.
PROFESSIONAL EXPERIENCE
Gender Youth and Social Inclusion Advisor
CNFA, Rwanda May 2023 – Apr 2024l www.cnfa.org
Assumed focal point role that resolved all the GESI issues from project partners.
Coordinated with various stakeholders to ensure smooth operations and timely communication.
Contributed to co-creating business models for inclusive market systems.
Organized events and managed logistics, ensuring accurate documentation and reporting of activities.
Social Researcher
Global Green Growth Institute, Rwanda l www.gggi.org
May 2022 – Nov 2022
Conducted community consultations and provided administrative support, ensuring efficient coordination and documentation of activities.
Maintained detailed records and managed scheduling, ensuring accurate and timely communication with stakeholders.
Program Specialist and Administrative Support
RTI International, Rwanda & Tanzania l www.rti.org
Feb 2020 – Jul 2022
Managed customer inquiries and resolved issues promptly, maintaining detailed records of interactions and ensuring satisfaction.
Manage incoming calls and emails to project’s 600 beneficiaries for placement queries and claims.
Supported administrative tasks, including scheduling, documentation, and reporting.
Gender Monitor at Gender Monitoring Office, Rwanda. 2010 –2017 www.gmo.gov.rw
Received and resolved gender-based violence (GBV) claims, providing support and resources to affected clients to ensure they get a satisfactrly service.
EDUCATION
M.A of International Development Studies
Ewha Womans University, Seoul, South Korea. Aug 2014 – Mar 2016
CERTIFICATIONS
Customer Experience (CX) in Industry, Coursera (enrolled).
G driving license.
CPR and First Aid - by Canandian Red Cross.
Market Systems Development, Market Systems Associates (May 2023).
VOLUNTEERING: Mentor Counselor for Unemployed Young Women Engineers POWER Her
REFERENCES: Available Upon Request.
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