Customer Service Training Specialist
Resume:
ASHLEY BOULLION
************@*****.***
PROFESSIONAL SUMMARY
Master Training Specialist, Professional Instructor, and Military Veteran with 14 years of proven experience in the United States Navy. Strong knowledge base of the challenges of military lifestyle and the tenets of adult learning. Accomplished measurable results leading diverse teams as large as 100 people in a dynamic fast paced environment. Possess a comprehensive background in leadership, time management, personnel management, military training, business finance knowledge, customer service and team building. A skilled and effective communicator that is well versed in strategic planning and process improvement. Proficient in Microsoft Office software.
PROFESSIONAL EXPERIENCE
RVSR (RATING VETERANS SERVICE REPRESENTIVE)
VETERANS AFFAIRS
1700 Clairmont Road
Decatur, Georgia
12/2022-Present
Hours per week: 40
Duties, Accomplishments and Related Skills
Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.
Attends a comprehensive training program to learn medical terminology, VA regulations, how to critically analyze evidence, and apply the VA schedule of disabilities to render decisions on claims.
Assures proper application federal laws and regulations and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations.
Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service for purposes of compensation, treatment, or hospitalization.
Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.
Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information.
Participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.
Works independently as the decision maker on claims following training and a period of mentoring and working reviews to assess comprehension. A mentor will provide feedback on the quality of the RVSRs decisions.
Demonstrates excellent oral and written communication with internal and external stakeholders.
Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.
Demonstrates the ability to handle work-related stress and multiple priorities simultaneously.
Maintains professional client relationships
Supports the organization's quality program.
Performs other related duties as assigned.
Supervisor: FREDRICK HARDEY 757-***-****
Okay to contact this Supervisor: Contact me first
EDUCATION FACILITATOR
ZEIDERS
1327 W C St
Naval Base, Norfolk, VA
12/2021 - Present
Hours per week: 40
Duties, Accomplishments and Related Skills:
As an Education Services Facilitator my position is a non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. I also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.
Essential Duties and Responsibilities
Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data
Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality of life programs.
Market programs
Provides public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months
If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination
Conduct education and training programs
Train and oversee other staff members in education and training program delivery
Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)
Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP
Supervisor: Marty Burke 757-***-****)
Okay to contact this Supervisor: Contact me first
Food Specialist May 2020 – Dec2021
Department of Defense
Provides frequent facilitation of training programs to small and large groups to ensure current policy, proper sanitation practices, and procedures are correctly adhered to in the daily food production operations.
Government Purchase Card Coordinator. Responsible for maintaining all financial functions involved with budget analysis, certifying purchase card invoices are legal, and proper for authorized charges/payment.
Provides immediate and continuing staff assistance to the supervisor on a variety of confidential and sensitive matters.
Conducts research and compilation of data from diverse sources.
Plans, budgets, and purchases for the Nutrition Department.
Plans and delivers training to culinary staff and contracted employees.
Established and maintained cooperative working relationships with others to maintain a positive and cohesive team environment.
Uses current program presentation and updated curriculums to facilitate rules and regulations regarding the P5010 Tri Service Food Code. Skilled in group facilitation. Provided hands on military and academic training to over 200 active duty Culinary Specialists in the United States Navy.
Tutored and mentored the importance of ServSafe, sanitation, nutrition, and culinary career opportunities.
Facilitated over 300 hours of military service training including job responsibilities, challenges of military life, general military life skills training, and duty station location in preparation for student assignment to the Fleet.
Certified Master Training Specialist able to use various learning platforms to include classroom exercises, discussions, lectures, and practical exercises.
Ensured training was prepared for all specialized military training assignments to include pre and post course briefings.
Expertly provided input on curriculum development, training programs, and new process improvement ideas.
Public Health Advisor October 2018–May 2019
Centers of Disease Control
Performed a variety of investigative and staff work, including one on one counseling and family counseling related to the prevention and control of communicable disease.
1. Promote HHS programs by stimulating activity and providing leadership to agencies and organizations in the development, extension, and improvement of their health care systems, strategies and services. This may involve analyzing existing or proposed systems, strategies, services, or other health-related matters; identifying needs for improvement, and the methods and resources to accomplish such improvement; providing this information to client agencies and organizations; persuading them to take appropriate action; and, providing guidance in developing and implementing the plans of action.
Provide assistance in the establishment and continuation of program supported activities. Although public health advisors provide technical assistance and leadership to clients regardless of whether Federal money is used to fund proposed health and health related activities, they are also a primary source of important program administration guidance concerning the methods, procedures, and processes available to interested parties seeking financial support. They advise potential applicants, grantees, and others on such matters as appropriate funding mechanisms, legal and procedural requirements, and other aspects involved with the establishment and continuation of program support. They review proposals for appropriateness of purpose, need, and specifications, and for conformance with program requirements; assess the merits of new or continued support; and recommend approval or disapproval of proposed activities (this may be performed by a panel to insure objectivity). Detailed financial or other specialized administrative aspects associated with this function, however, are usually performed by appropriate subject-matter specialists.
Establish and maintain an integrated system of information gathering and reporting devices and analyzes the data and assesses the program needs in terms of strategies, services, and resources.
Plan and administer a comprehensive public health program, including, but not limited to, service delivery, assessment, surveillance, quality assurance, partnerships and collaborations, outreach, orientation, training, reporting, and program implementation and evaluation.
Collect and analyze data to address highly complex program needs. Develop and/or recommend program intervention, prevention, and/or control strategies. Prepare reports for use in evaluating program operations and the other work incidental to the development of information gathering system.
Perform duties related to the development, extension, and improvement of health care systems and/or communications.
Identify and make recommendations regarding areas where an educational approach can have a significant impact on public health, thereby reducing the need for regulatory activities when promoting the safe and effective use of products on patients and by lay users.
Supervisor: Quoin Wilks (deceased) (404-***-****)
Okay to contact this Supervisor: Yes
Technical Instructor October 2016-August 2018
Armed Forces Corporation
Duties, Accomplishments and Related Skills:
Tutored the importance of serve safe, sanitation, nutrition, culinary skills, career opportunities etc.
Planned curriculum reflecting food preparation, production, and the overall structure and work flow of kitchen.
Employed appropriate instructional methods and materials to meet objectives.
Established and maintained standards of appropriate student behavior and discipline.
Evaluated the learning progress of students on a regular basis.
Assessed the accomplishments of students on a regular basis and provided progress reports as required.
Review recruitment and placement actions and proved advice to staff on difficult or unique issues in order to clarify conflicting guidance or alleviate other potential or existing problems.
Culinary Specialist/ Cargo LPO August 2010-August 2016
US Navy/USS Harry S Truman
Senior Enlisted Supervisor. Supervised and trained 20 active duty Sailors in various military shipboard operations including job responsibilities, deployment readiness, and the challenges of military lifestyle.
Provided general transition assistance program information and training, employment opportunities, and identified available resources to personnel separating from the military to civilian life within the division.
Skilled in providing one on one consulting. Created individual financial and educational counseling, and career strategies for newly assigned personnel upon arriving to the command and at the completion of military service.
Provided a detailed over of Standard Operating Procedures (SOP) related to procedural responsibilities associated to job performance.
Education
June/2018
Masters of Science in Health Service Administration, Strayer University GPA3.6
June/2011
Bachelors in Business Administration, American Intercontinental University
SKILLS
ABIC (Army basic Instructor Course)
Certified Master training Specialist, (2018)
Patient relations Liaison (2021)
Expert in Developing Policy and Procedures
Certified Government Purchase Card Holder (2021)
Knowledgeable and proficient with Microsoft Office products.
Published Author
Acted as a patient advocate, counseled clients regarding medical and social services available to them and their families.
Conducted training and recommend suggestions to improve work effectiveness, transitioning to newly assigned positions, and affect decisions for the team and the department.
Conducted case investigations on infected patients.
Kept current on local, national, international disease trends, and outbreaks.
Possesses knowledge with the tenets of adult learning. Facilitated training to local community groups, schools, and voluntary agencies.
Provided current and forthcoming training to staff and community leaders regarding communicable diseases.
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