Technical Support Specialist

Evan Douglas Email: ***************@*******.*** Cel:240-***-****

TECHNICAL SUPPORT SPECIALIST

Certified in the following

Qualifications include Interpersonal and communication skills necessary to answer technical questions in non-technical terms and troubleshoot/solve problems for various levels of end users over the phone or email. Can also provide training to end-users.

•Microsoft Certified

•PowerPoint Certified

•Excel Certified

•Publisher Certified

•Can Type about 60 words per minute

Proficient in the following skills, programs and techniques

•Adobe Photoshop

•Computer repair

•Network Troubleshooting

•Adobe Illustrator

•Paint tool Sai

•Paint studio

•Part handling & replacement

•Problem identification

•System setup

•File maintenance

•Faxing

WORK EXPERIENCE

TransCore

•May.2020 - July.2021

•Responsibilities/Tasks: Solve/manage customer payment Issues. Over the phone tech support, Email Ticket base Support.

WHL Car staging Logistics

•Sept. 2019 - Feb. 2020

•Deliver and pickup packages, Maintain Vehicle

PDP Group Release of Lean Management department Processer:

•October 15 2015 – May 21 2016

•Responsibilities/Tasks: Manage sensitive client information on a case by case basis. Pertaining to Lien releases.

Pole To Win Technical support Agent:

•February 2Nd 2014 - September 21, 2015.

•Responsibilities/Tasks: Take customer cases. Over the phone tech support, Email Ticket base Support.

Temporary Office Assistant at Baltimore County Claims Department:

•November 13 To December 2013

•Responsibilities/Tasks: Organized information on A spreadSheet, File maintenance,

•information for arriving and departing passengers. Summer Internship.

EDUCATION:

•GED Harpers Ferry Job Corps January 2011

•Business Technology Trade completion certification -January 2011

•Currently Attending FullSail University

•Majoring in 3D Development and Game Design

Contact this candidate