Customer Service Sales Manager

Experience

Dynamic Sales Management professional with over 20 years of experience in sales and customer service. High Energy and self-motivated individual with exceptional communication and interpersonal skills which assists in developing a productive rapport with current and prospective customers internal and external to drive sales growth. A consummate professional who leads by example to meet and/or exceed sales goals.

Core Competencies Include:

Client Relations/Customer Service

Meet and Exceed Sales Targets

Implementing Sales Strategies

Excellent Presentation Skills

Professional Experience

Photographer - Self Employed, Athens, AL

2017 - Present

Lifetouch - Greater New Orleans, LA

Sales Specialist

2015-2016

Hired to increase contracts and overall sales in the underachieving New Orleans area by increasing business with daycare centers.

Lifetouch - San Antonio South, TX

Area Sales Manager

2002-2013

Hired to establish and maintain a large customer base. Developed comprehensive sales strategies; for a staff of 7 to achieve goals and deliver exemplary customer service as well as implementing all corporate initiatives. Presented the Company’s services to school principals, administrators, PTA members, churches, colleges, and universities.

Key Accomplishments:

•Recognized as the #1 sales producer for 2010.

•Built from the ground up the San Antonio South area and successfully developed a highly lucrative customer base.

•Hand Picked to provide sales training at the Company’s regional and national conventions.

•First Sales Manager to achieve 100% customer retention.

Lifetouch - St. Louis, MO

District Sales Manager

1987-1997

Successfully managed all sales activity from St. Louis down to the Arkansas Border. Built and maintained a large customer base by presenting the Company’s services to Principals, School Administrators and PTA members.

-cont’d

Managed the photographers and administrative staff involved with all photography sessions in the District ensuring the proper facilitation of events.

Key Accomplishments:

•Consistently ranked #1 or #2 District Sales Manager in the Region.

•Specialized in developing underachieving areas including Poplar Bluff, MO, where sales increased by 62%.

Freelance Photographer – Various Cities, USA

2000-2002

Conducted contracted freelance photography work across the country.

Dynamic Fastener - Kansas City and St. Louis, MO

Outside Sales Representative

1996-1999

Established leads for selling construction equipment by researching upcoming construction projects for municipalities and large/small scale contract jobs. Presented the Company’s products and services to Architects, Contractors and key decision makers for organizations funding construction projects.

Served as the main point of contact for customers, addressing all issues and concerns and quickly resolving any discrepancies with orders.

Outside Industrial Sales

1976-1983

Servicing Jobsites, refineries including Electrical, Mechanical, Plumbing and HVAC contractors.

Established relationships with general contractors for large jobsites. Product knowledge ranged from safety products, power tools, fasteners and building materials.

Computer Skills

Microsoft Word, Outlook, PowerPoint

Lightroom, Google Calendar

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