Branch Manager Customer Service

Leszek Zielinski

Holiday, FL

727-***-****

Email: **********@*****.***

Qualification Summary

Engaging, personable, and focused on delivering exemplary customer service. Multi-tasking consultant known for successfully taking projects from beginning stages to completion.

Forward-thinking and results-driven professional attentive to the needs of domestic and international clientele.

International Consultant

Artex Global Trading, Tarpon Springs, FL May 2010 - September 2020

•Researched global markets for financial assets, and connected buyers and sellers.

•Developed and maintained relationships with customers through account development.

•Implemented operational strategies, and effectively built customer and employee loyalty.

Financial Branch Manager

Millenia Financial Group, Lake City, FL September 2007 – June 2010

•Sold and solicited mortgage loans for new home purchase and refinancing.

•Reviewed and analyzed loan transaction packages for preliminary approval and developed new markets.

•Identified trends in customer marketplaces to develop valuable solutions.

•Built a customer base and developed relationships to generate leads.

•Supervised and trained loan officers.

Branch Manager

Freedom Mortgage - Net Branch, Mt. Laurel. NJ Feb 2005 – September 2007

•Hired and trained new loan officers, originated home loans, and assessed reports to evaluate staff performance.

•Developed new markets and marketing plans, and reviewed and prepared loan packages for processing and underwriting departments.

•Cleared any underwriting conditions for funding.

Branch Manager, Loan Originator

Challenge Mortgage, Tarpon Springs, FL Nov 1998 – January 2005

•Reviewed and prepared loan packages for processing and underwriting, and introduced new methods, practices, and systems to reduce turnaround time.

•Delivered business strategy and developed systems and procedures to improve operational quality, and used Microsoft Excel to develop pipeline tracking spreadsheets.

• Achieved top producer status.

Publisher and Editor

HORYZONTY and, ECHO FLORYDY newspapers Stevens Point/Sheboygan, WI – Tarpon Springs, FL April 1987 – Nov 2014

•Managed publishing and printing operations for self-publishing authors, and supervised marketing and promotions.

•Published Polish language weeklies “HORYZONTY,” and “ECHO FLORYDY”.

•Managed budget implementations, employee evaluations, and contract details.

•Developed effective business plans to align strategic decisions with long-term objectives.

Education

•University of Warsaw, Warsaw, Poland, 1974, English Philology

•Florida Mortgage Broker License, 1997

•Teacher of English as a Foreign Language Certificate, London, UK, 2008

•International Financial Planning Certificate, Limassol, Cyprus, 2008

Skills

•MS Office, Adobe InDesign, and Internet research and social media.

•Desktop publishing, book design, prepress process, and website design, music, and video production.

Languages

Fluent in English and Polish (native), intermediate Spanish.

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