Administrative Assistant Customer Service

Stephanie West

**** ***** **

Petroleum WV *****

Cell 304-***-****

Email: *****************@*****.***

Career Summary

I am an office administrative assistant seeking for work in the Columbus Ohio area in the medical field that I have occurred thirty years of experience in. I am team oriented, great problem-solving skills and strong communication skills in customer satisfaction department and reliable in individual settings. I am dependable, knowledgeable, and professional and well versed in various medical operating programs, policy and procedures. I am open to relocating if needed and its preferred. Please see my list of skill and work history and feel free to call or email me if you have any questions. I am open to other medical positions that are open with my qualifications, skills achieved and my accomplishments.

Skills

Mailroom Management

Excel

Power Point

Word

Office

Forcura/World View Programs

Typing

Trouble shooting

Payroll

Multiline Phone operation

Healthcare Audit Documentation development

Insurance Eligibility Verification Procedures

Advanced Customer Service

Detailed Data gathering & verification

Insurance Documentation verification

Healthcare Billing & Management

Patient Scheduling

Microsoft Teams

Homecare Homebase (HBHC) system

Medication administrating

Event planning and scheduling

Medical equipment training

Accomplishments

Associates Degree Computer Information Technologies

Certified CPR and First Aid Trainer

HIPPA Trained

Trained in OSHA Safety regulations

Certified Nursing Assistant

Certified Disability Aid

Certified Direct Support Professional

AMAP Trained

Work History

Housecalls Home Health - Office Assistant/ Scheduler September 2016 to Present Daily Responsibilities

Using Excel spread sheets to track and manage doctor referrals for patient scheduling. Also manage all the doctor’s information and NPI numbers to ensure it’s accurate in our system that our patients. I am also required to send doctors documentation to the patient via fax or mail. Use Homecare Homebase HCHB to manage the patients visits for our field clinician schedules anything from nursing, Physical and Occupational therapy cancelling or rescheduling. Submit weekly care charges to payroll using HSHB software. I also use HCHB and Forcura systems for patient chart development and management. Perform daily chart audits with HCHB system to verify all the patients orders and medications are properly documented for the patient so that it can go to billing. Responsible for patient insurance verification and scheduling with revenue cycle group. Assist with inbound office calls and directing them as needed. Inform our customers with policy and procedures we have in place to address their every need and care we provide. REM Community Option - Direct Support Professional September 2004 to 2016 Daily Responsibilities

Organized and managed client transports to activities, community job coaching and daily living skills. I was a AMAP approved medication administrator to work under a registered nurse to administer daily medications as clients needed and communicated nursing staff of client concerns. I taught CPR and first aid. Also trained new hires on policy and procedures and how to properly operate medical equipment with clients to ensure safety on securing and stabilizing them in the equipment such as wheelchairs and hydraulic lifts found on the equipped vehicles. Completed weekly billing an milage logs that were required to be turned in for each client under care. I was client support system and counselor that aiding them with mental health in difficult times as well and physical health related issues. References

Michael Tutt

1004 Jefferson Chase Way

Blacklick, OH 43004

Contact 614-***-****

Tonya McPeek

5094 Lee Creek Rd

Belleville, WV 26181

Contact 304-***-****

Pastor Rick Haught

Kanawha Chapel United Methodist Church

Co Hwy 47/25

Walker WV 26180

Contact 304-***-****

Contact this candidate