Customer Service Data Entry

Rasheeda Muhammed

Wethersfield, CT 860-***-**** *******@*****.***

ADMINISTRATIVE SUPPORT & CUSTOMER SERVICE

Dynamic and results-driven leader with more than 10 years’ experience within the Administrative and Customer Service sectors. Accompanied by a proven track record of maintaining efficient office operations. Demonstrates the ability to communicate clearly and produce quality results that best align with the organizations standards and mission. Perseveres through challenges and thrives in fast-paced environments. Computer Skills: Microsoft Word, Excel, Outlook, Power Point, Teams and Zoom.

Core Competencies

Customer Service Documentation Data Entry Case Manager Call Center Sales Support

Investment Advocacy Customer Awareness Telephone Etiquette Interpersonal Human Services

Conflict Resolution Variable Annuities Asset Allocations Outbound Calls Claim Files Office Support

Compliance Guidelines Administrative Support

Professional Experience

Paraprofessional

Hartford Public Schools Hartford, CT 11/2014 - 07/2018

Organized the classroom and teaching materials, monitored classroom during lessons, and minimized distractions and disruptions.

Performed clerical duties, such as tracking student attendance, typing, filing and photocopying,

Provided basic instructions during math, reading and writing assignments.

Assisted Teachers in counseling parents on the requirements and development of their children.

Prepared the classroom to promote a healthy and safe learning environment.

Data Entry Specialist

Kelly Services (Voya) Windsor, CT 06/2011 - 02/2014

Inserted customer and account data by inputting text based and numerical information from source documents within time limits.

Verified accuracy and sort information according to priorities to prepare source data for computer entry.

Created spreadsheets with large numbers of figures without mistakes.

Performed regular backups to ensure data preservation.

Typed in data provided directly from customers.

Variable Annuity Processor

Voya Financial; Windsor, CT 05/2003 - 09/2009

Made outbound calls informing customers additional information is needed.

Processed applications through the system and confirmed completion.

Assisted with de-escalation of challenging situations to reach mutual agreeable resolutions for our clients and the company.

Education

Bachelor of Science Specialization in Human Services

Springfield Community College; Springfield, MA

Customer Service Certificate

Capital Community College; Hartford, CT

Contact this candidate