Administrative Assistant Customer Service

To Whom It May Concern,

As an Administrative Assistant for 17+ years, I acquired many skills. A brief description of some of my responsibilities is outlined below.

For fifteen years I was the Administrative Assistant to the President of an Orthotic supply company as well as the Human Resources Manager. We employed 4-Regional Managers, 26-Marketing Representatives and approximately 50 In-House Employes. I was responsible for assisting the sales force, creating multiple product sales & customer sales tracking reports. My priority of responsibilities was with the company President. Some responsibilities included developing sales force budgets, calculating commissions & bonuses, complete & submit customer contracts, customer database upkeep, track inventory. I handled employee benefits as well as payroll.

The following two years I was employed as an Administrative Assistant to the Owner & General Contractor of a Remodeling & Roofing company. Daily task included submitting bids/proposals to customers, maintaining receipt logs for materials/supplies, customer invoicing & tracking employee time sheets. I created detailed reports outlining profit & loss summary’s for houses being “flipped” by the company.

In 2017 I returned to my previous employer, RCAI, to become the Office Manager / Administrative Assistant. Along with returning to my previous responsibilities I also became the Office Manager & began training for Production Management. I continued to perform Human Resources, handling employee benefits & payroll as well.

Expert using Microsoft Excel & great with numbers. I create reports to display data in a professional, informative format. I am a master at creating charts & graphs as well. I maintain & track customer databases to provide useful detailed reports. I was also responsible for completing & submitting contracts & pricing in order to obtain approved vendor status for several companies including VAMC contracts.

Expert in Microsoft Word as well. From Mail Merge documents & memos to labels & form letters, I create professional business documents. I type over 60-words a minute & am extremely proficient on the numeric key pad.

I am well organized & able to prioritize & manage time to meet deadlines. I have the ability to use & maintain office equipment (faxes, postage machines, copiers, scanners, etc.).

My goal is to obtain a position utilizing my many business office skills to develop a long lasting, rewarding business relationship. The assets I bring will guarantee a mutually beneficial partnership in which the company & I will both be successful.

A position that would allow advancement & increased responsibilities through time & dedication, within the company would be idea. I enjoy assisting other departments broadening my understand of how the company works as a whole.

Thank you in advance for taking the time to review my resume. I look forward to hearing from you, please feel free to contact me at any time.

Regards,

Wendy Blevins

Wendy Blevins

727-***-****

*****.*******.****@*****.***

ADMINISTRATIVE ASSISTANT

WENDY S BLEVINS

Phone: 727-***-****

*****.*******.****@*****.***

Administrative Assistant with 17+ years' experience. Worked directly with the President & CEO of Orthotic manufacturing company. Expertly skilled in Microsoft Excel & Word. Able to create multiple formula calculations, graphs, charts & Mail Merge documents. Skilled in Human Resource Management. Maintained employee benefits & hire screening. Skilled in Customer Service as well. Able to professionally assist customers place orders & resolve product questions.

Ability Summary

Office Skills

Microsoft Office - Highly Skilled

Microsoft Excel - Highly Skilled (create multi formula spreadsheets, update current spreadsheets, etc.)

Microsoft Word - Highly Skilled (business letters, form letters, mail merge, memos, etc.)

Effectively Navigate Internet - (research, novice at company web pages, up-keep etc.)

Power point

Customer Contracts - (complete & submit applications & renewals, pricing/product updates, etc.)

Customer Service - (friendly & effective CS skills, order processing, product returns/replacements, etc.)

Inventory Spreadsheets - (adjusting for manufacturing, product shipped & new product additions, etc.)

Create/Update Budgeting Spreadsheets - (customer & sales force budgeting upkeep, projections, etc.) Create Graphs/Charts

Mail Merge

Data Base (Excel or Access, Create or Up-keep)

Answer Multiple Telephone Lines - Distribute incoming calls to correct departments

E-mail

Facsimile

Postage Machine

Maintain other standard office equipment

Human Resource Skills

Maintained Employee Files

Maintained Employee Benefits (Health, Dental, etc.)

Maintained ISO Forms

Create Employment ads for open positions

Previewed & Screen Resumes for Ideal Candidates

Employment History

OFFICE MANAGER / ADMINISTRATIVE ASSISTANT

08/2017 - 05/2019 RCAI, St. Petersburg, FL

ADMINISTRATIVE ASSISTANT

08/2014 - 07/2017 Affordable Home Solutions of W. Coast FL, LLC, St. Petersburg, FL

ADMINISTRATIVE ASSISTANT/HUMAN RESOURCES

04/1998 - 05/2013 RCAI, St. Petersburg, FL

SWITCH BOARD OPERATOR

03/1996 - 08/1997 West Central Answering Service, St. Petersburg, FL

Occupational Licenses & Certificates

Business Software Applications PTEC 01/1997

Education & Training

Pinellas Technical Education Center - Gradated with Certification in Business Software Applications

SPC FL 2 Years of College - Completed all Course work pre-Major

High School Diploma

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