Management in Animal Care
Resume:
ToniDeAngela
************@*****.***
Objective Seeking a position that requires me to utilize my keen skills in management, communication, and animal care.
Summary & Skills I have gained extensive knowledge in the areas of administration, advertising, income tax preparation, customer service, and animal care. As a dependable and honest employee, I display the ability to adapt to change and value teamwork. Because of my extensive office experience, my communication and organization skills help establish a positive rapport with an administrative environment while maintaining an empathetic approach to customer service. Experience
THE PET RESORTS
GENERAL MANAGER
11/2020-7/2023
Duties included coordination of all activity for boarding, daycare, and grooming. Hired, trained, supervised up to twenty employees to include kennel and grooming department. A/R, A/P, schedules, insurance, payroll, marketing, top notch customer service, advertising, inventory control, dietary foods, and public relations. Voted BEST in DUNWOODY two years in a row with a 4.9 customer satisfaction and a 5.0 with employee satisfaction. Recruited 7% upload in clientele which demanded more positions to employ.
CAT CLINIC OF COBB
PRACTICE MANAGER
12/2018-11/2020
Duties to include interviewing, hiring, training, and supervising up to ten employees. Reception, scheduling, initial intake, exams, bloodwork, vaccinations, utilizing an in-house pharmacy, IDEXX and Cornerstone. Care, treatment, and prevention of K9, yet mostly felines. Kennel Care to include hospital patients and boarders. Basic K9 grooming, feline lion cuts with anesthesia. Assist feline dentals, prep and post surgery. Advertising, marketing, inventory control, ordering supplies, nutritional and dietary foods. Daily reports, reviews, insurance and cleanliness of clinic. Client records logged and updated. A/P, A/R, and payroll. Maintained >70k profit.
GOVERNOR'S OFFICE
ADMINISTRATIVE CLERK
9/16-12/2018
Oversee the input of confidential data including the Governor and Governor’s Staff mail, legal documents, fax, etc. utilizing Intranet Quorum. Acted as a liaison between USPS mail reception and Constituent Services staff in order to maintain organized communication within the Governor’s Office and all Georgia State agencies under a two year contract. COLLISION NORTH
OFFICE MANAGER
2007-2015
Employed, supervised, and managed all employee activity for auto body shop while overseeing all service, communication, and customer service. Estimates, claims, warranties, scheduling, reception, A/P, A/R, payroll, inventory, and advertising. Managed budget and uplifted at least 11% in sales each year. Delivered a 4.5 in customer reviews. FAST TRACK TAX
TAX PREPARER
2008-2012
Analyze, calculate, adjust, prepare, and electronically file personal and corporate income tax returns using TaxWise while operating a 10 line phone system.
TIRE KING
SENIOR VP, ADMINISTRATOR
1994-2006
Public Relations, CSR, advertising, estimates, warranty claims, coordinated credit department, sales, inventory, payroll, Microsoft Word, ShopPro. Operated a seven line phone system. Family business with five locations. Education
Columbus State University Associate-Business Administration 2000 Program Expertise
Intranet Quorum, TaxWise, Microsoft Word, LOTUS 1-2-3, ClaimSure, ShopPro, Access, Excel, PowerPoint, Cornerstone, Idexx, Demandforce, Vetscene, Weave.
References available upon request
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