Administrative Assistant Customer Service

Shanna Grooms

**** ********* **** *******, ** ***33

803-***-**** *********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry and call center experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Follow policies and procedures to assure consistent quality.

Ø Build trust and respect by consistently meeting and exceeding expectations.

Ø Actively participate as a member of a team to move toward the completion of goals.

Ø Maintain accurate data to ensure details are not overlooked. Ø Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Office Medical Terminology HIPAA Compliance

Patient Processing Medicare Medicaid Medical Records CMS 1500 Claim Form

WORK EXPERIENCE

Ultimate Medical Academy – Houston,

TX 03/2022 – 08/2023

Full Time Student

Ø Remained self-directed, motivated, and accountable for personal actions.

Ø Took actions necessary to accomplish academic goals. Ø Navigated new technology, utilized available resources, and set realistic expectations.

Methodist Charlton Medical Center – Dallas,

TX 06/2019 – 01/2021

Food Service Assistant

Ø Cooked and prepared food orders paid close attention to detail to ensure accuracy of special dietary requirements and maintained clean and sanitary conditions.

Ø Ensured customers and families received the highest quality of service in an attentive and responsive manner.

Ø Worked as part of a team and interacted with diverse customers and staff members.

EDUCATION

Ultimate Medical Academy

Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023

TECHNOLOGY

Microsoft Office Applications – Word and PowerPoint. Type 40 WPM.

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