Desktop Support Specialist

Edwin Ojeda

San Jose, CA ***** ****************@*****.***

+1-669-***-****

Authorized to work in the US for any employer

Work Experience

Desktop Support Specialist

Intel\MindTree - San Jose, CA

September 2022 to November 2022

• Servers configuration, diagnostic and repair

• Hardware and software installation, configuration and support

• OS installation and configuration

• Remote assistance and support

• System imaging, backup and recover

Desktop Support Specialist

ComputerCare - Santa Clara, CA July

2019 to June 2020

• PC diagnostic and repair

• Hardware and software installation, configuration and support

• Windows OS installation and configuration

• System imaging, backup and recovery

Desktop Support Specialist

Compucom / CISCO - San Jose, CA

November 2017 to November 2018

• PC diagnostic and repair

• IT Support Tier-1 (Phone Support) and Tier-2 (Desktop Support)

• Hardware and software installation, configuration and support

• Windows OS installation, configuration and support

• Mac OS installation, configuration and support

• System imaging, backup and recovery

• Remote Support and Assistance

• VPN configuration and support

• Data Entry

• Microsoft office

• Ticketing System ServiceNow

Desktp Support

Ayustar Networks - San Juan, PR

March 2008 to June 2014

• Call center and help desk support for customers.

• Troubleshooting computer and networking issues for customers.

• Remote assistance and on-site support for customers. • Technical support through email and writtencommunication.

• Sales and customer satisfaction.

Education

Associate in Computer Science

Instituto de Banca - Bayamón, PR

January 2013 to August 2013

Skills

• Bilingual English and Spanish

• Lenovo Certifications

• LAN Experience (10+ years)

• Computer Repair (10+ years)

• Help Desk (10+ years)

• Troubleshooting (10+ years)

• Management (5 years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Mac OS X (4 years)

• Lenovo certifications

• Active Directory (10 years)

• Security Software (10+ years)

• MS Windows OS (10+ years)

• ServiceNow (3 years)

• Linux (3 years)

• Mac OS (3 years)

• Tech Support (10+ years)

• Spanish

• Microsoft Office (10+ years)

• Remote Support and Assistance (10+ years)

• Desktop Support

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