Customer Service Accounts Payable
Resume:
Faye’Lynn Owusu
Tier II Remote Customer Service Specialist Contact
I saved my company 11% quarterly by exceeding expectations.
I have experience in Government accounting, banking collections,charge off, customer service, and call center environments.
Education Franklin University
MBA
Key Skill Accounts Payable/Receivable Microsoft 365 Windows
Report & Document Writing Teambuilding Supervision
Workforce Management Contract Analysis Customer Service
Experience Home School Tutor My Home Tutoring
2024 – Present
Provided tutoring sessions for primary school children.
Created lesson plans that were engaging and reinforced primary learning skills.
Used various forms of technology to give students hands-on experience.
Experience Tier II Resolutions Customer Care Specialist Floor Supervisor Zulily
2019 – 2023
Maintained high quality customer service including, but not limited to, making it right for the customer to maintain an above average retention rate.
Excelled at maintaining high quality calls, superior customer service, and resolving issues on the first call, to customer needs, and maximize revenue.
Exceeded key performance indicators, quality assurance scores, and attendance standards.
Worked autonomously to research and resolve escalations without management intervention.
Superintendent and Teacher Department of Religious Education
2006- 2021
Coordinated and facilitated classes for adults and teenagers
Created lesson plans and modules..
Lead class through proven and effective methodologies.
Created lesson plans that included objectives, warm-ups, teacher directed and developmental activities, guided practice, and closing assessments.
Senior Specialist II -Charge-off Internal Recovery JP Morgan Chase
2014-2017
Collected on overdrawn and closed accounts, recovering outstanding balances and exceeding expectations resulting in monthly bonus over 90% quarterly.
Researched, documented, and resolved issues with outstanding balances for incoming and outbound cold calls.
Used exceptional negotiating skills to assist customers in meeting outstanding over drafted account obligations.
Clerical Operating Assistant, Fine Jewelry Macy’s
2011 – 2015
Superbly executed administrative functions and fine jewelry processing in line with Macy’s standard operating procedures.
Aggressively monitored all staff operations resulting in passing 100% of all department audits and achieving the highest department audit in 8 years.
Managed all fine jewelry inventory in accordance with loss prevention standards, including verifying and processing new receipts, vendor returns, repairs, and damages.
Accounting Technician, Us Navy Accounts Payable Defense Finance and Accounting Services
2010 – 2013
Analyzed multimillion dollar contracts and documents for accuracy and completeness for a payable end result.
Used governmental accounting systems such as MOCAS to process rejected manual and electronic contracts for US Navy and Marine Corps meeting 100% of departmental deadlines.
Associate Supervisor, and Lead Customer Service Associate US Postal Service
1984 – 2010
Overseen office staff, assessing and meeting scheduling needs based on statistical sales volume reports.
Created inventory solutions that led to streamlined processes reducing operating expenses by 11% quarterly.
Input and extract information into a centralized database to proficiently process mail forwarding service requests.
Obtained Certified On-the-Job trainer status and conducted training classes with a 100% student passing rate.
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