Customer Service Payment Processing

Marc Model

Ronkonkoma, NY *****

**********@*****.***

+1-631-***-****

Customer-focused professional with 15 years of experience in hospitality, adept at delivering exceptional service, problem-solving, and cross-selling. Proven ability to thrive in high-pressure environments while addressing customer inquiries and providing tailored solutions. Seeking to transition into customer service and sales roles, leveraging a strong work ethic, adaptability, and a passion for helping customers navigate complex processes. Work Experience:

Restaurant Server:

Applebee’s, Lake Grove, NY 2014 – 2024

- Resolved customer inquiries with professionalism and empathy, ensuring satisfaction in high-volume settings.

- Managed POS systems and payment processing, providing clear explanations of charges.

- Increased revenue through effective upselling and cross-selling of daily specials and promotions.

- Developed strong communication skills, effectively explaining menu options and addressing complaints.

- Trained new employees, promoting a collaborative and customer-focused work environment.

Veterinary Technician:

St. Cloud Hospital, Saint Cloud, FL January 2013 – September 2014

- Addressed client inquiries regarding care plans and post-surgery procedures with clarity and empathy.

- Assisted with scheduling and maintained detailed patient records, ensuring accuracy and confidentiality.

Front Desk Receptionist:

St. Cloud Veterinary Center, Saint Cloud, FL August 2010 – September 2013

- Greeted clients and efficiently managed high volumes of calls and inquiries.

- Handled customer billing and payment processing, maintaining accurate records for insurance claims.

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Education:

**Poinciana High School, FL** 2009

Key Skills:

- Customer Inquiry Support

- Billing and Payment Processing

- Upselling and Cross-Selling

- Problem-Solving and Conflict Resolution

- Empathy in Customer Interaction

- Time Management and Multitasking

- Policy and Procedure Familiarity

- Team Collaboration

- Strong Written and Verbal Communication

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