Sales Specialist Department Manager

Michelle Jiang

**** ****** **, *** *, Brookline, MA 02446 617-***-**** ********@*****.***

EDUCATION:

Bentley University, Waltham, MA May 2014

Bachelor of Science, Actuarial Science, Minor in Business Studies GPA: 3.3 Major GPA: 3.8

EXPERIENCE:

Long’s / Patek Boston, MA Sep 2023 - Now

Sales

Developed a large amount of relationships with clients through email, telephone calls and digital device

Maintained good knowledge of jewellery trend, gemstone, metal difference and also solid product knowledge to offer for customer

Teamed up with other coworkers to offer product expertise and advice to clients

Established a strong partnership with other departments of store and collaborated with department manager to create CAD designs for clients

Van Cleef Arpels Boston, MA Dec 2021 -Aug 2023

Sales Advisor

Consistently broke monthly sales goals by 150% up selling from other department

Assisted other department when necessary in handling cash register, organizing inventory room, labeling products, unloading merchandise, and cleaning up

Maintained in processing and replenishing merchandise and monitoring floor stock and display

Kept jewelry display area organized and appealing to customers

Chanel Boston, MA June 2016 - Dec 2021

Sales Specialist

Developed a good long term customer relationships with local clients and regular shoppers over 5 years

Trained new employees on store procedures, sales strategies, and visual marketing display of the store to generate store traffic and reach weekly sales goals.

Went to clients house to deliver seasonal products and changed their outfit and wardrobe

Consistently exceeded individual sales goal every month and self-motivated

VOLUNTEER ACTIVITIES:

Red Cross blood donation, Charlestown, MA October, 2012

Lions Club Charity ball, Hangzhou, China August, 2013

Bentley Math Club, Waltham, MA Spring, 2014

COMPUTER SKILLS: Proficient in SPSS, SAS, Word, Excel, PowerPoint, Access, Outlook, Visual Basic, FactSet, knowledge of Peachtree, Bloomberg, Introductory C++ programming

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