Customer Service Sales Representative

David Guerrero

**** ******* **., *******, *****, United States, 713-***-****, ***********@******.*** PROFILE Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

EMPLOYMENT HISTORY

Sep 2022 — Present Insurance claims collection, SubroClaims Scottsdale, AZ

• profile new and existing accounts and initiate collection recoveries through verbal and written communications

• Negotiate with claimants or third parties an appropriate resolution of insurance claim.

• provide customer service to both the insurance carrier client and their insured.

• work within specified time frames remotely

Sep 2022 — Sep 2022 Phone Sales Representative, Statewide Appeal, Inc. Denton, TX

• Worked independently with minimal supervision remotely.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Contributed to team objectives in fast-paced environment.

• Recorded accurate and efficient records in customer database. Oct 2015 — Apr 2019 Pipe Fitter, SpecRite Refrigeration, Inc. Wolfe city, TX

• Followed safe work practices, which included fall protection and personal protective equipment.

• Performed tests to check quality of pipe and piping systems and make adjustments as necessary.

• Interpreted blueprints to determine locations, quantities and sizes of materials required.

• Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes. Jun 2014 — May 2015 Porter, Houston Auto Tech, Inc. Houston, TX

• Performed cleaning and maintenance duties as directed.

• Cleaned and organized building areas as required.

• Communicated with coworkers and managers about completed duties.

• keep inventory of supplies & auto parts and submitted reorder requests. Oct 2004 — Aug 2014 Assistant Banking Center Manager, Bank Of America Houston, TX

• Observed, coached and developed bankers in support of reaching performance objectives.

• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.

• Assisted with complex transactions using overrides and functions requiring additional authorization levels.

• Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits. EDUCATION

Aug 1999 — Aug 2003 HS diploma, Scarborough High School Houston,TX Scarborough

SKILLS Effective Time Management

Fast Learner

Customer Service

Communication

Ability to Work Under Pressure

Attention to Detail

Decision Making

LANGUAGES Spanish Native speaker

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