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Customer Service Office Manager

Location:
Halethorpe, MD
Posted:
October 12, 2024

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Resume:

.

Halethorpe, MD

+1-667-***-****

***************@*****.***

EDUCATION AND TRAINING

Bachelor of Arts, Economics

Gujarat University

Ahmedabad, Gujarat, India

March 1996

Accounting & Bookkeeping 101

for Everyone

Universal Class

June 2021

Quickbooks Banking Trained

March 2023

Quickbooks Bookkeeping

Intuit Academy

Tax Level 1

Intuit Academy

BHAIRAVI RAVAL

SUMMARY

I am a focused professional with a versatile skill set and attention to detail, and I am a highly adaptive, dedicated team player looking for new challenges.

SKILLS

● Office management

● Integrity

● Organization and Prioritization

● Analytical Skills

● Customer Service

● Liaising with vendors

● Self-starter

● Independent and Critical Thinking

● Decision Making

● Attention to Detail

EXPERIENCE

DISPATCHER / RADIO ROOM (SOUTHWEST AIRLINES CONTRACTOR) Prospect Airport Service BWI Airport, Baltimore, MD Dec 2023 - Present

● Assign gates to all Passenger Service Assistants (PSA)

● Manage daily shift reports

● Record daily Staff count

● Assist PSA with troubleshooting tasks

● Manage phone calls and radio calls

● Manage Ramp agents equipment and Inventory in Southwest Airlines Radio Room.

OFFICE MANAGER

Futuretech LLC Pikesville, MD June 2022 - Dec 2023

● Managed inventory

● Managed online business

● Performed daily accounting functions, including AR, AP, Payroll

● Proven ability to reconcile and balance account

● Categorize transactions in Quickbooks

PAYROLL SPECIALIST

Community Behavioral Health Columbia, MD Dec 2021 - June 2022

.

.

● Implemented payroll reconciliation tools to improve report accuracy

● Responded to employee inquiries regarding payroll and timekeeping

● Managed payroll and time and attendance systems

CASHIER

Walmart Supercenter Ellicott City, MD Apr 2020 - Dec 2021

● Helped with purchases and signed customers up for rewards programs

● Handled credit applications and approvals

● Provided customer service

● Performed cashier services

● Developed efficient processes for a smoother customer experience

● Performed inter-departmental operations

● Performed quality control procedures

● Managed inventory

BOOKKEEPER ASSISTANT, SHAH GROUP

Prakash R. Shah Ahmedabad, Gujarat, India Jan 2002 Dec 2019

● Preparing invoices for bookkeeping records

● Performed daily accounting functions, including AR, AP, Payroll

● Preparing financial statements and reports

● Proven ability to reconcile and balance account

● Categorize transactions in Quickbooks

OWNER AND OPERATOR

Devi Boutique Ahmedabad, Gujarat, India June 1998 – Dec 2019

● Founded and grew a small clothing business in Gujarat

● Moved from brick-and-mortar to entirely online during the advent of internet businesses

● Managed daily operations

● Supervised and trained managers and employees

● Ensured quality customer service

● Online Marketing

● Preparing invoices for customers and inventory

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Contact this candidate