Customer Service Representative
Resume:
Asia Tyus
Pittsburgh, PA *****
****.********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Supervisor
AAA The Auto Club Group - Pittsburgh, PA
January 2019 to Present
Provide supervision over 15 agents. Provide coaching and tools for them to provide members legendary service. I submit timesheets for approval.
Member Services Representative
Robert Half Temp Services ( UPMC) - Pittsburgh, PA November 2018 to March 2019
• Made outbound calls to members about their insurance. Received inbound calls from members with insurance concerns. Proceed new information into members files. Updated all information needed into members file.
Customer Service Representative
Alorica - West Mifflin, PA
August 2013 to February 2014
Contacted hearing impaired members to resolve any issues with there system. Recorded and updated information in the system.
Made return calls and reported results to supervisor. Assistant Manager
Family Dollar - North Versailles, PA
November 2011 to June 2012
Sold merchandise to customers daily, opened and secured the store. Made bank deposits at retail business.
Checked and verified cash distributions to tellers. Took inventory and stocked shelves and tables with new merchandise. Unit Secretary
West Penn Hospital - Pittsburgh, PA
January 2004 to March 2008
Admitted patients, answered calls and directed the callers to the intended caller. Scheduled appointments, entered medical information into the computer system. Created permanent files for the doctors and patients. Shift Manager
Originals Hot Dog Shop - Pittsburgh, PA
January 2000 to June 2001
Supervised a staff of (5), prepared payroll for my staff. Prepared and severed customers food, rang sales .
Education
Certificate in Unit Secretary
Bidwell Training Center Inc - Pittsburgh, PA
April 2000 to April 2001
GED
Connelly Technical Institute & Adult Education Center - Pittsburgh, PA January 1998 to April 1998
Wilkinsburgh High School - Pittsburgh, PA
August 1994 to March 1997
Skills
• Customer Service
• Call Center
• Customer Care
• Customer Support
• Hospitality
• Microsoft Office
• Banking
• Supervising Experience
• Assistant Manager Experience
• Communication skills
• Cold Calling
• Shift Management
• Payroll
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