Office Assistant/ Customer Service Representative

KASALI LUKMON OLUWASEUN

https://www.linkedin.com/in/kasali-oluwaseun-b1a75a255/

+234*********, +234********** ************@*****.***

** ****** **** *** ***** House, Command, Lagos State, Nigeria.

CAREER OBJECTIVE

Dynamic and results-driven professional seeking a challenging role in a self-fulfilling work environment. Dedicated to showcasing talents that contribute to organizational prestige and goodwill. A collaborative team player with a commitment to achieving corporate and financial objectives.

CORE COMPETENCIES

Product Knowledge Teamwork/Collaboration Upselling and Cross-Selling Customer Service Problem Solving Time Management Marketing and Industry Insights Communication Skills Leadership Emotional Intelligence Negotiation Analytical Reasoning

Software Skills: Microsoft Office Suite (Excel, Word, PowerPoint), CorelDraw

EDUCATION

HND (Higher National Diploma) – Business Administration & Mgt. Federal Polytechnic Ilaro, Nigeria 2017

ND (National Diploma) – Business Administration & Mgt. Federal Polytechnic, Ilaro, Nigeria 2015

EXPERIENCE

Administrator – Catlad College Command Oct. 2021 – Present

Established educational standards and goals, contributing to the planning and development of instructional methods.

Administered standardized tests, interpreting results to determine developmental levels and needs.

Provided counseling and guidance to students on personal, academic, vocational, and behavioral issues.

Evaluated teaching methods and learning materials, standardizing curricula, and identifying areas for improvement.

Assistant Manager – Takar Waste Management Plc Nov. 2020 – Aug. 2021

Cultivated professional relationships with staff and clients, enhancing communication and active listening skills.

Ensured compliance with the company's mission and vision through system inspection and review.

Implemented processes and procedures that enhanced inventory accuracy and reduced daily adjustments.

Scheduled statistical process control, quality control, and oversaw proper labeling, packaging, and material handling.

Secretary – State Board of Internal Revenue, Okigwe, Owerri Nov. 2019 – Sep. 2020

Managed clerical functions such as answering phone calls, filing documents, and scheduling meetings.

Coordinated event participation, handling transportation, special requirements, and agenda updates.

Prepared and edited correspondence, presentations, and other documents, maintaining databases and filing systems.

Ensured the confidentiality, organization, and timely retrieval of documents in the filing retention and storage system.

Customer Service Representative – Guaranty Trust Bank, Iyana Ipaja, Lagos Nov. 2015 – Dec. 2016

· Handled customer inquiries and resolved issues related to banking products and services.

· Managed customer accounts, processed transactions, and assisted with banking-related problems.

· Ensured high levels of customer satisfaction by providing prompt and efficient service.

· Collaborated with other departments to ensure smooth banking operations and excellent customer support.

AWARDS, TRAINING, AND CERTIFICATIONS

Member – Young Business Associates of Nigeria 2021

Strategic Human Resources Management and Development - Alison

PERSONAL INTERESTS

Networking Business Development and Growth

REFERENCES

Available on Request.

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