Customer Service Data Entry
Resume:
Dorice D. Blakney
************@*****.***
Summary of Skills and Experience
An extensive background in customer service. Highly enthusiastic Customer Service professional with over 15 years of client interface experience. I am dedicated and motivated to maintain customer satisfaction and contribute to the company’s success.
Highlights
Strong organizational skills Courteous demeanor
Active listening skills Energetic Attitude
Seasoning in conflict resolution Telephone inquiries specialist
Sharp problem solver
Escalate interactions when necessary and appropriate
Work with confidential customer information
Experience
Veterans’ Health Administration, Chicago, IL
Medical Support Assistant
02/2018 - 04/2024
40 hrs per week
$43,000 per year
Process all emergency and non-emergency transfers to other VA facilities or private hospitals.
Responsible for expediting information by phone and text messages and resolving any conflicts or
problems in a timely manner.
Reporting backlogs, difficulties in meeting deadlines or difficulty in securing information from clinicians or records.
Schedule and cancel outpatient clinic appointments.
Analyze problems, identify significant factors, gather pertinent data, and recognize solutions.
Prioritize, plan and organize daily work loads to meet deadlines.
Works independently making decisions based on guidelines, precedents and regulations.
perform duties in such a manner that only minimal supervision is required.
Proficient in communicating effectively orally and in writing appropriately to the age of the customers.
Maintains the confidentiality of information obtained to carry out required duties.
Teleperformance Call Center, Hobart, IN
Customer Service Sales Agent
08/2015 - 12/2017
40 hrs per week
$17,000 per year
Provide excellent customer service through active listening
Interact with customers daily to inform of client products and services
Perform a needs assessment of the customer and recommend products and services or pass along
Forward Consumer leads to sales department depending on level of expertise
Ensure and provide quality service to external customers
Answer all customer inquiries in a timely and professional manner
Process orders and data entry with high level accuracy
Take initiative and resolve escalations or complaints
Always maintain a positive representation of the company and associated brands
Pro Staff, Minneapolis, MN
RELS Valuation – Mortgage Broker, Bloomington, MN
Customer Service Representative/Data Entry Operator
05/2013 - 07/2015
40 hrs per week
$40,000 per year
Incoming/Outbound calling (150+ per day) to appraisal offices across the USA to schedule appraisal
appointment for newly purchased property
Enter information for scheduling, using multiple applications and source documents
Document all information provided by customer
Interact with appraisers via telephone or email
Process high volume of data in a timely manner
Input and update information for further usage by other departments with focus on
detail and accuracy of work
Responsible for individual and department goals, including quality and productivity
Education
2024
Bryant Stratton College
Medical Reimbursement & Coding
2005
Pillsbury United Communities, Minneapolis, MN
Office/Clerical Training
1992
MSTA Business College
Office Administration
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