Customer Service Emergency Medical

SHONTELL WILSON

**** ******* **. ******* **** GA 30349 470-***-****

*************.****@*****.***

Dear Hiring Manager,

I am writing to express my interest in potential opportunities within your organization. With a strong background in administrative and organizational roles, coupled with my dedication to providing excellent customer service, I am confident in my ability to contribute effectively to your team.

In my current role, I oversee daily operations, manage staffing, and ensure compliance with all rules and regulations. My ability to maintain effective communication and deliver high- quality customer service has been instrumental in achieving operational efficiency. Additionally, my experience has equipped me with a robust understanding of payroll management, staff coordination, and documentation compliance. Throughout my career, I have demonstrated a strong capacity for taking initiative and managing multiple responsibilities simultaneously. My tenure at various organizations has honed my skills in customer service, scheduling, inventory management, and team leadership. These experiences have not only enhanced my administrative capabilities but also my ability to adapt and thrive in dynamic work environments. In addition to my professional experience, I hold certifications in Emergency Medical Dispatch (EMD), Emergency Medical Technician (EMT), and CPR/AED. These certifications have further strengthened my ability to respond effectively in high-pressure situations and ensure the safety and well-being of those around me. I am particularly drawn to your organization and I am eager to bring my expertise in organizational management and customer service to your esteemed organization and contribute to its continued success.

I have attached my resume for your review. I welcome the opportunity to discuss how my skills and experiences align with the needs of your team. Thank you for considering my application. I look forward to the possibility of contributing to your organization. Sincerely,

Shontell Wilson

Shontell Wilson

*************.****@*****.***

SHONTELL WILSON

WORK

EXPERIENCE

Occupational Lead Processing Apr 2015 - Jan 2016

Ensured full staffing and monitored growth margins. Managed production to meet targets and compliance with TSA regulations. meetings, ensuring a high level of professionalism and attention to detail. Oversaw truck logging manifest and ETA tracking.

Administrative Assistant Jan 2016 - Dec 2019

Completed and submitted daily and weekly payroll reports. Coordinated staffing according to daily matrices.

Maintained comprehensive documentation and compliance records. Conducted new hire orientations and supported production floor as needed. UPS Mail Innovations, Onsite Manager Dec 2019 - Present Oversee daily operations ensuring efficiency and compliance. Manage and coordinate staffing agency employees.

Provide high-level customer service.

Maintain effective communication across departments. OBJECTIVE To contribute to a dynamic and professional environment where I can utilize my organizational and administrative skills. I aim to take initiative, provide valuable insights, and ensure compliance with all job duties while fostering a positive workplace.

5825 Hampton Ct. College Park GA 30349 470-***-**** *************.****@*****.***

American Red Cross, Customer Service Representative Apr 2010 - Oct 2014 Handled inbound and outbound calls to blood donors. Created informational displays for events and functions. meetings, ensuring a high level of professionalism and attention to detail. Generated daily lists for Western Region outreach. Family Dollar, 3rd Key Manager Mar 2008 - Sept 2011 Managed bank deposits, scheduling, and cashier operations. Handled inventory, stock, and truck unloading.

Reschematized stores across the region for optimal performance. JVC, Occupational Production Manager Aug 2007 - Mar 2011 Set up production lines and created job jackets.

Verified part numbers and quality control requirements. Planned and scheduled project timelines for completion. KEY SKILLS Organizational Skills: Strong ability to manage and coordinate tasks effectively.

Administrative Expertise: Extensive experience in payroll, staffing, and compliance.

Customer Service: Proven track record of providing high-quality service. Communication: Excellent written and verbal communication skills. Leadership: Experience in managing teams and leading projects to completion.

Alabama State University Jul 2006 - Sept 2007

Applied Sciences

EDUCATION Kennesaw State University Jan 2011 - May 2015 Applied Sciences

Benjamin E. Mays High School Aug 2002 - May 2006

Dogwood Nursing Home, Administrative Assistant Jul 2007 - Dec 2009 Managed front desk administrative duties.

Scheduled visits and tours for new residents.

Monitored materials and planned special holiday events. Engaged in recreational activities with residents. CERTIFICATIONS Emergency Medical Dispatch: EMD

Trained and certified in providing emergency medical instructions and dispatching emergency services.

Proficient in assessing emergency situations over the phone and providing life-saving instructions.

Skilled in prioritizing emergency calls and deploying appropriate emergency response units.

Emergency Medical Technician - EMT:

Certified in providing pre-hospital emergency medical care and basic life support.

Experienced in assessing patient conditions, administering emergency medical care, and transporting patients to medical facilities. Knowledgeable in handling a variety of medical emergencies, including trauma, cardiac, and respiratory incidents.

CPR/AED

Certified in performing Cardiopulmonary Resuscitation (CPR) and using Automated External Defibrillators (AED).

Trained to respond to cardiac and respiratory emergencies in both adults and children.

Competent in delivering effective chest compressions, rescue breaths, and using AEDs to restore normal heart rhythm.

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