Information Systems 3 Yrs

Michelle R Bergs (Klein)

*** ***** ****** **** ****

Central City, Ky 42330

Email: ***************@*****.***

Phone: 270-***-****

Objective

To obtain a job utilizing my 35 years of work experience and education in any Industry. Professional EDUCATION and Training

Purdue University - Bachelor of Science Management/Accounting 1986-1990 (3 yrs towards a degree plus work experience)

Zurich University - Auditing for SAP 1999

Professional Certifications

Andrew Corporation Code of Business Conduct

Legal Compliance & Ethics Center

05/2006

CA940 Authorization Concepts

SAP Training & Education

02/2001

BC940 Security & Technical Auditing

SAP Training & Education

01/2001

BC350 Technical Core Competence-Workplace

SAP Training & Education

12/2000

WNA940 BW Authorizations Workshop 2.0

SAP Training & Education

10/2000

SAP R/3 Audit Information Systems

MIS Training Institute - International

04/2000

BC600 Business Workflow - Introduction

SAP Training & Development

03/2000

BC601 Business Workflow/Design

SAP Training & Development

03/2000

BC325 Workbench Organizer, Transport Systems

SAP Training & Development

09/1997

Fundamentals of the UNIX System

HP Educational Services

04/1997

SAP050 R/3 Basis SAP Architecture

SAP Training & Development

01/1996

Computer Operator

IBM - HERO Systems

08/1986

Professional Honors

SAP Center of Excellence

Workshops:

R/3 Enterprise for Managers Management For Excellence Team Development Performance Management Planning

Professional Work/ Employment Experience

Associate

Perdue Farms, LLC - Cromwell, KY

June 2015 to March 2021

Performs the duties of a production worker such as selecting/packaging poultry into trays. Areas of specialty include: Chicken tenders, Overwrap, debone, drumsticks, thighs, boneless thighs, risers, stitch, grade-n-hang, excrusion/rendering, product wash station, wings, chicken breast, trim, & POSS. I have also worked in the supplies department, Maintenance, and hold a QA certification for poultry.

Service Clerk

Walgreens - Saint John, IN

March 2011 to August 2012

Performs various tasks necessary for cashiering (use of scanning device, cash register, office machines); stocking products (from box to shelves); scanning/bagging/price checks of products per customer transaction; greeting customers/handing out brochures/weekly & monthly advertisements (coupons); providing product locator assistance; janitorial services; customer service phones, sales, lifting/bending/assembly/disassembly of hardware (shelving units/displays). Delegating specific job responsibilities appropriate to job position (manager(s), pharmacists, compliancy dept., local police, sales dept., cosmetics, photo specialist, scheduling). Backfill for other service clerks when requested (holiday/other). Business Systems Security Analyst III

07/2006 - 10/2007

Andrew Corporation (Commscope)

Westchester, IL

Supported Environment: Unix Oracle SAP 4.5+ Portals CRM Job Duties Performed: Monitoring/Processing of open/approved HR SAP security requests using Remedy systems. Involvement w/review of Sarbanes-Oxley standards & facilitation/processing of Information Systems security auditing requests for the SAP environment; PMP project for identification/authentication of employees. Assisted w/new SAP installations including project planning, requirements gathering, role development, user id role assignments w/approval by business process owners/managers. Provided training of co-workers on SAP security administrations for items not currently documented; provided documentation reviews/signoffs for approved processes. SAP R/3 Security Administrator

01/2005 - 05/2005

Spherion One

Itasca, IL

Supported environment:

AS/400 IBM REMEDY SAP

This was a 6 month assignment at Universal Oil Products (UOP) in Des Plaines, IL. Provided SAP security administrations for the entire SAP environment, including the following modules: SD - Sales & Distribution, PP - Production Planning, CO - Controlling, FI - Finance, PD - Personnel Development, HR - Human Resources, MM - Manufacturing. Performed OSS research for SAP error-resolution/fixes. Performed security transports according to documented company-specific policies. Reviewed/Analyzed current SAP security administrations for recommendations on workprocess improvements regarding configuration/workflow. Software Systems Engineering Staff Specialist

08/1998 - 07/2004

Zurich Shared Services/Open Systems/ZTS

Schaumburg, IL

Supported Environment: IBM Unix DB2 SAP 3.1H-5.0 Citrix Lotus Notes Various PCs/Printers Psync SAP Portals

Project leader for the design, development, implementation for the entire SAP security environment (R/3, Workplace, BW, Portals- All instances). Designed/Quality Control/Implementation of an approval process for all SAP security requests (home office). A process did not exist prior to implementing SAP. The change process included third/fourth level approval signoffs for authorizations on the SAP systems. Also worked on a chargeback system for SAP. Provided training to all managers, auditors, stakeholders and co-workers who were approved for business ownership and the decision-making process. Trained all SAP administrators. Design/Configuration & Setup of the Profile Generator and security-related

(SAP Germany's Orange Book Standards) authorization settings per instance (landscape). Worked w/each department/business owner to develop various levels of authorizations, role assignments of individuals. Use of the authorization concept (identity of specific authorizations building from the ground up; requirements);all instances. Involvement w/Auditing departments

(internal/external), providing valuable feedback on security vulnerabilities, analysis, audit points, hazard analysis that could pose a potential threat to the environment/business. Lead on the Security Architecture team for two years; Evaluating security tools, Hazard Analysis, Security Awareness program, Customized reporting (Portal View - Executives/Management). User signon/Password Synchronization tool evaluation/implementation. 6

05/1998 - 07/1998

Motorola

Arlington Heights, IL

Supported Environment: IBM Unix Oracle 7.3.3. SAP 3.1H Office 97 EXODUS ADP Netscape Remedy Lotus Notes Project Workbench Windows 95 Project lead for the design, development & implementation for the entire SAP security environment. (R/3, BW, Workplace & Portal) Setup Profile Generator on development instances (table settings, IMG, patch applications & instance profiles). Provided SAP R/3 Basis support: Client copies, OSS Notes research/application, Transports, Instance profile updates, Traces, Registration of ABAP developers. Documentation of various system procedures/policies for the SAP environment. 24X7 coverage:laptop/phone/pagers SAP Security Admin./ LAN/WAN & AS/400 Specialist

09/1996 - 05/1998

Comark, Inc.

Bloomingdale, IL

Support Environment: AS/400 F90 HP Unix Oracle db SAP 3.0e-SAP 3.1H Windows NT Novell 4.x OS/400 V3R1 Windows 95 MS-Exchange CCMAIL ELITE IBM Toshiba Compaq HP Printers

(various) In-House Custom PC's Protocols: TCP/IP SMTP FTP NetBEUI IPX/SPX APPC 802.3 Cat 5+ Wiring

Plan/Implement/Support SAP security - setup/maintain SAP security throughout client(s) for all instances/modules; including user ids, authorizations, activity groups. (HR, SD, PP, SM, WH, FI, CO, etc.), assigned groups for protection/control (infotypes, profit centers, etc.). Developed with each module team leaders a strategic plan for security. Documented a security plan for each department based upon their business needs & security levels within the organization. Conducted security checks/audits with departments to provide managers with information on security breaches, improper use/access, etc. (early version of Risk Analysis). PC Support Administrator/Computer Operations

01/1994 - 09/1996

Quantum Performance Films, Inc. (QPF)

Streamwood, IL

Supported Environment: IBM PS2 Compaq 386 Toshiba 2130 IBM6571 Micron Modems (MultiTech, Hayes) Printers (HP, IBM, Epson) Networking equipment (hubs, repeaters, cabling) AS/400 E45 4224/4234/4230 Printer 7208-8mm tape drive 3197/3192/3477 CRTs OS/400 V3R1 Novell 3.1/4x Windows 95 MS-Office Lotus SmartSuite Win NT 3.51 CMMS ADP DB-Query CA/400 RUMBA/400 MS-Exchange Protocols: TCP/IP FTP NetBEUI IPX/SPX APPC 802.3 Cat 3, 5 10-BaseT Panel

(100-BaseT upgrade planning)

PC setups (setup/cfg/install); installing software/hardware & support of PCs through helpdesk; pager, 24-hr support. Plan/Install/Setup/Support for Windows NT 3.51 Server;including hardware & software compatibility, disk requirements, file system setup, disk configuration, PDS, domains, network protocol, peripherals, user accounts/groups, security, shared server resources, remote access service, backups, trouble-shooting (MS TechNet/Internet). Plan/Install/Setup/Support for Windows 95 (30 users); including evaluations of hardware & requirements gathering, backups of existing data prior to upgrades, installation of software, user setups(Preference setups), training. Maintain/Trouble-shooting/Support wiring systems for AS/400 & LAN/WAN connections; performed equipment Add/Move/Changes;Performed all the wiring punchdown. Plan/Scheduled training for users on various software packages and use of computer hardware. Maintained inventory (asset tagging) of all PCs and AS/400 peripherals. Purchased order processing for network/AS/400; worked with internal purchase department, managers & vendors. Supported AS/400 hardware/software environment including programming (CL programming & AS/Query for reporting). Technical Services/Operations Analyst

02/1990 - 07/1994

Rank Video Services of America

Northbrook, IL

Supported Environment: AS/400 D80, B70 Novell 3.11 Palindrome (Network Archivist NLM) WIN 3.11 IBM PS/2-55SX HP Laserjet II, IIID Various modems (Hayes 9600, Codex 2206, IBM 5822-10, 5853, SureComm 3 2440 Tape drives MAU hubs 3196,3180 CRT Handhelds) OS/400 V2.3 MS-Word, Excel RUMBA/400 PC Support Lotus Notes MAPICS BPCS

PDS 802.5 APPC Cat 3

Provided support for activities relational to data center operations and technical services. Provided primary support for AS/400 system backups, PC/CRT/LIN configurations, Media Management Systems (tape management software), Palindrome Network Archivist, GSLITE AS/400 system monitoring software. Supervised the operation of all data processing equipment of the MIS department for my shift. Maintained the efficient workflow of job schedules through the equipment;adjusted workprocess resources according to needs analysis

& production requirements( Planning, I/O control processing, job setup, control activities of the MIS department, balanced operation resources & optimized workflow). Researched issues for problem resolution for production & corrective action (risk analysis, implemented solutions). Enforcement of standards & procedures for equipment operations, data & installation, security & trouble-shooting/resolution. Reviewed/upgraded standards/policies/procedures upon approval/analysis of the business needs (Interdepartmental communications). Reviewed new/modified applications submitted for production, for completeness and adherence to procedural & documentation standards; Performed testing on these applications adds/change/modifications w/approvals. Provided helpdesk support for all equipment for local

& remote sites (hardware, software, ctl/lines). Design/Testing/Implementation/Support of the AS/400 Disaster Recovery plan (onsite/offsite). Knowledge/Use of CL and RPG programming techniques in developing improvements to automate operational activities. Provided direction/support for the continued evolution of technical responsibilities into the operations area. Made recommendations to management on resource utilization & lowering overall production costs.

Food Service

05/1990 - 09/1990

Burger King

Crown Point, IN

Prepared the food for breakfast, lunch & dinner. I worked in the back area assembling the food products.

Computer Operator

07/1987 - 08/1990

Medical Business Office

Schererville, IN

Performed the job of a computer operator. Job Duties included daily job scheduled activities, backups, nightly job processing, data entry, & supervisory responsibilities. I also worked on CPT, ICD-9 coding of patient accounts;answered/handling of phones. Performed lead on the System 36 w/upgrade to AS/400. Data Entry Technician

07/1987 - 08/1990

St. Margaret's Hospital

Dyer, IN

Entered/Validated information for patient accunts for doctors. Data Entry Clerk

08/1986 - 08/1987

St. John License Branch

Saint John, IN

Performed data entry, customer service, handling of cash register, closing/balancing the daily receipts, etc.

Processed driver's licenses, titles, registrations, sticker renewals;filing. References Available on Request

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