Customer Service Business Development

COY (BUDDY) SCITERN

Rockdale, ***** Texas 512-***-**** *****.*******@*****.***

OBJECTIVE

To leverage my experience in sales and client relations to advance in a leadership role within the oil and gas industry. I seek to drive business growth, manage high-value accounts, and lead a team to deliver exceptional results and innovative solutions.

SUMMARY

Results-driven Business Development and Sales Leader with extensive experience in driving technical solutions and growth within and out the sales sector. Demonstrated ability to manage complex sales operations, deliver exceptional customer service, and lead teams to exceed revenue targets, with a proven tracks record of fostering collaboration and optimizing business performance.

SKILLS

• Operational Excellence

• Performance Management

• Requirements Management

• Quality Improvement

• Crisis Management

• Team Leadership

• Business Development & Sales

• Sales Operations

• Product Sales

• Artificial Lift Systems

• Solutions Design

• Pumps & Valves Management

• Inspection Services

• Strategic Planning

• Risk Management

• Cost Control

• Oil and Gas

• Budget Management

• Communication

• Pump Operations

• Natural Gas Utilities

EXPERIENCE

CUSTOMER SERVICE 06/2023 to 06/2024

Amazon College Station Texas

Played a critical role in maintaining and updating customer service databases, ensuring that all customer inquiries related to product returns, exchanges, refunds, and order cancellations were handled efficiently and accurately through telephone and online channels.

Key Accomplishment.

• Maintained and updated the customer service database regularly, ensuring accuracy of records, including address changes, contact details, and new customer information.

• Assisted customers with product returns, exchanges, refunds, and order cancellations, delivering timely resolutions to improve satisfaction and reduce churn.

• Processed customer orders received via telephone and online channels, ensuring accurate data entry and efficient handling to meet or exceed service-level agreements (SLAs).

• Cultivated long-term relationships with customers, enhancing client retention and creating opportunities for repeat business through consistent follow-up and exceptional service.

• Conducted research on customer accounts to identify and resolve billing discrepancies, minimizing errors and ensuring prompt resolution to maintain account accuracy. BUSINESS DEVELOPMENT DIRECTOR 02/2019 to 03/2022

Patriot Tubular Services, Inc. Pinehurst Texas

Driven the growth of new business opportunities and oversee client relationships with a focus on production, rental tools, and inspections to client accounts and provide leadership to team, focusing on customer retention, acquisition, and the development of cross-selling strategies.

Key Accomplishment

• Led expansion efforts in new business development, overseeing 65 clients and providing daily leadership to a team of 2 direct reports across the Texas region in production, rental tools, and inspection services.

• Managed client retention, acquisition, and account development, implementing upselling and cross-selling strategies for product lines such as Tubular (OCTG) Inspection, New Tubing, and Inspected Tubing, driving revenue growth.

• Executed cost-effective logistics sales opportunities, including inventory management, trucking services, work- string, and tool rentals, resulting in optimized client operations and increased service adoption.

• Developed and presented compelling value propositions to diverse client businesses, enhancing customer engagement and contributing to a consistent increase in sales and profitability.

• Collaborated with cross-functional teams to streamline sales processes and logistics, ensuring seamless delivery of services while maintaining high levels of client satisfaction. SOUTHEAST SALES REPRESENTATIVE 02/2017 to 01/2019

Endurance Lift Solutions Caldwell Texas

Led sales initiatives and drove business development efforts across the southeast territory, managing key accounts and overseeing a team of Sales Representatives. Supported clients in selecting and designing down-hole pumps, provided expert guidance on surface equipment and bottom hole assemblies, and ensured timely diagnostics and repairs. Key Accomplishment

• Spearheaded sales and business development initiatives across the southeast territory, managing key accounts, and providing daily leadership to a team of 4 Sales Representatives to achieve regional sales targets.

• Led sales efforts for product and service offerings, covering a geographic area from Caldwell, TX to Shreveport, LA, focusing on customer support, retention, and fostering business growth.

• Acted as a strategic resource for clients, offering expert recommendations on the design and selection of down- hole pumps, surface equipment, and bottom hole assemblies to optimize performance.

• Performed diagnostics, tear-downs, rebuilds, and repairs of down-hole pumps, ensuring quick turnaround times and minimal client downtime.

• Provided weekly sales reports, tracking sales performance and team progress, resulting in actionable insights and data-driven adjustments to sales strategies.

LEAD SALES 03/2014 to 01/2017

Rod and Tubing Services College Station & Dilley Texas Focused on driving sales of products and services, including Tubular (OCTG) Inspections, Sucker Rod Inspections, Mobile Tubing Services, EMI Scanning, and inventory management solutions, by developing new business opportunities, identify key prospects, and expand the market by understanding client needs and spearheading lead generation efforts, achieving significant revenue growth. Key Accomplishment

• Directed product and service sales operations across the Permian Basin and Eagle Ford Shale regions, leading a team of 5 outside sales representatives and 3 technicians to drive sales success.

• Achieved $10M in product sales, overseeing the sales of Tubular (OCTG) Inspections, Sucker Rod Inspections, Mobile Tubing Services, EMI Scanning, and inventory management services, contributing to overall business growth.

• Identified key prospects and decision-makers, developing strong relationships by understanding client challenges and aligning solutions to meet their objectives, resulting in market expansion.

• Spearheaded sales lead generation efforts, effectively increasing market share and identifying new business opportunities across the oil and gas industry.

• Collaborated with cross-functional teams, including operations and logistics, to ensure seamless service delivery and maintain high levels of client satisfaction.

SALES REPRESENTATIVE, EAGLE FORD SALES 09/2012 to 03/2014 Quinn Pumps Pleasanton Texas

Oversee client relations, sales operations, and provide technical expertise for down-hole pumps. Manage client accounts, negotiate sales, and ensure timely delivery of products and services. Also, lead a team of pump technicians, offering subject matter expertise on down hole repairs.

Key Accomplishment

• Directed client relations, sales, and technical guidance across the southern Texas region, achieving $2M in monthly sales of downhole pumps and associated equipment.

• Cultivated and managed relationships with 35 client accounts, providing tailored product and service solutions, including surface equipment and bottom-hole assemblies.

• Led price negotiations and order placements, ensuring favorable terms for both clients and the company, while overseeing timely and accurate delivery of equipment.

• Provided leadership to 3 pump technicians, serving as a subject matter expert and guiding the team in down-hole pump repairs and troubleshooting.

• Developed and implemented sales strategies, driving revenue growth through strong customer engagement and effective solution delivery.

ENGINEERING SPECIALIST 04/2011 to 08/2012

Texas Railroad Commission Midland Texas

Co-ordinates resources and logistics for maintenance and services at client sites, witnessing well integrity tests, overseeing rig and lease inspections, and investigating spills and landowner complaints, and also implement safety protocols and conduct regular well checks to optimize operations and enhance efficiency. key Accomplishment

• Oversaw inspections, engineering consulting, and project management within the oil and gas sector, collaborating with Site Leads to ensure successful service execution.

• Coordinated resources and logistics for conducting services and maintenance at client sites, ensuring timely and efficient project delivery.

• Witnessed critical procedures, including Plug & Abandonment (P&A), surface casing cement jobs, H5 and H15 well integrity tests, and various inspections, contributing to safety and operational compliance.

• Investigated spills and landowner complaints, working towards resolution while maintaining positive stakeholder relationships and environmental compliance.

• Implemented and enforced safety protocols, ensuring proper use of equipment and materials, while conducting regular well checks to improve operational efficiency and performance. OPERATOR / PUMPER 03/1983 to 06/1991

Ideal Recourses Minerva / Rockdale Field

Responsible for maintaining and operating oilfield equipment, ensuring that materials meet required standards, and conducting regular inspections of machinery in identifying potential issues or malfunctions, and ensuring timely completion of tasks to meet production deadlines efficiently. Key Accomplishment

• Operated and maintained oilfield equipment in the Minerva / Rockdale field, ensuring smooth daily operations and optimal performance.

• Ensured all materials used were up to standard, checking for defects and maintaining compliance with safety and quality guidelines.

• Conducted regular inspections of machinery, identifying potential issues or malfunctions to prevent operational downtime and enhance equipment reliability.

• Met deadlines for assigned tasks, consistently completing operations efficiently and effectively in alignment with production goals.

• Maintained operational safety standards, following protocols and procedures to ensure the safe use of equipment and adherence to industry regulations.

EDUCATION

01/1982

Devine High School

PROFESSIONAL REFERENCES

• John Ham, 512-***-****

• Jim Martin, 512-***-****

• Tommy Carter, 432-***-****

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