Business Development Medical Courier
Resume:
Mobile, Alabama
**********@*****.***
Kenneth Bryant
SYNOPSIS
Airforce veteran result orientated and performance driven professional with international experience over 28 years across domain consulting in Traffic, Utilities and Telecom, multi-vendor environment, business development, customer relationship management, account & delivery management, contract negotiation, programme management and IT solutions.
EXPERIENCE SUMMARY
Rich experience in managing & delivering large-scale (multi-million dollar) complex projects and services with global customers comprises of British Telecom, Thames Water, Southern Water, Anglian Water, Etisalat Telecom, Qwest, AT&T, UKPN, Eon, National Grid, Florida Power etc. in the UK, EU, Middle East, US, India, and Philippines by implementing onshore/offshore and blended models.
I have a track record of successful practice management and delivery. Highly experienced in full project life cycle and completely exposed to all phases from proposal to project execution. I use my military background in management to significantly contribute to the utility sector by focus transition & delivery of large outsourced-BAU, Data Capture, Software development and 3rd line support service contracts that included multi-cultural work forces.
Working in several roles has provide me with leadership qualities and relationship management skills across cultures. I can effectively manage multiple projects and services simultaneously while continuing to provide high quality delivery and support. I understand the benefit of work distribution and management of a large team. I have experience managing day-to-day operational aspects of all I.T project & services. I always look for process definition and improvement opportunities and leads others in adhering to it and contributing to help others to achieve their own career goals.
COMPETENCIES AND RESPONSIBILITIES:
Management & Consulting Experience:
Account & delivery management, forecasting and planning
Customer relationship management, ensuring customer satisfaction
Large transformation & transition/ IT enabled services/ systems integration/ consulting initiatives
Handling multi-vendor engagements and management of supply chain
Involved in team development and growing talent within working teams
Business Process Re-engineering, mapping, and compliance check within multiple business units in Utilities
Enterprise asset management, Asset data maintenance and operations performance reporting
Experienced Telcom network inside and outside plant engineering technician and network management through GIS.
KEY SKILLS:
• Delivery & Project Management
• IT Solutions
• Risk and Mitigation
• Stakeholder Engagement
• Project tracking & Monitoring
• Determining KPIs and SLAs
• Analysis & Requirements Capture
• Product Specialization & Support
• Process Optimization, Streamlining
• Resource Management & Allocation
• Project Specifications Baseline
• Time Management
• Governance & Reviews
• Quality Assurance
• Innovation & Efficiencies
• Training, Workshops and Seminars
• Client Communication & Interaction
• Administration & Change Control
EDUCATION AND QUALIFICATION:
Technology and Engineering / Telecommunications Diploma
Out of 10,000 candidates, was selected as the Information Technology - Airman of the Quarter.
Community College of the Air Force
Leadership Training for Managers and Supervisors
Community College of the Air Force
Prince 2 foundation
KEY KNOWLEGDE SKILLS AND EXPERTISE:
Occupation-based: A highly focused and diligent creative thinker and solutions expert with expertise in risk identification, mitigation and contingency planning, together with a comprehensive mastery of telecommunications skills. Proactively analyses project performance, always alert for trends and issues. Demonstrates a high level of competence with planning and scheduling, to deliver all agreed project milestones. Comfortably exploits PRINCE2, and Agile as a project management methodology.
Leadership: Fosters team involvement, creating inspiring solutions and setting direction and team focus.
IT Skills: Highly numerate and a skilled user of Microsoft Word, Excel, Salesforce, Jira, PowerPoint, Access and Project with additional of SQL, VBA, XML. Proficient in ESRI, ArcGIS, MapInfo, QGIS, GE Smallworld, AutoCAD Map 3D, MapInfo, ArcGIS Desktop, Oracle Spatial, MicroStation, Zoho, Sales Force, MS Visio, PostgreSQL and Geoserver.
Strategic Thinking: Plays a pivotal role in managing projects from inception to implementation, delivery and review with a can do attitude.
Change Management: Has a collaborative approach to implementing good leadership standards and core principles, to bring about necessary operational change.
Communication: Influential communicator who adopts a style and approach to suit a wide variety of individuals and organisations to gain commitment.
Risk Management: Uses management techniques and standards to ensure projects are completed on time and within budget.
Technical proposal writer: Uses technical knowledge to clearly communicate customer required solutions through documentation which is easily understood.
EMPLOYMENT HISTORY:
May 2023-Present Remote Senior Account Executive Southeast 1Spatial Inc USA
My key focus is on business growth within the utility, Public Safety NG911, DOTs and Local Government sector for Software, GIS and Business Intelligence. The task involves technical product knowledge, partner management, contract management, Project budgets, Account Management, RFP responses, and sales presentations across the region and customer-specific solution design.
July-2022 to May 2023-Present Remote Senior Account Executive Utilities 1Spatial UK
My key focus is on business growth within the utility, Retail and Local Government sector for Software, GIS and Business Intelligence. The task involves technical product knowledge, partner management, contract management, Project budgets, Account Management, RFP responses, and sales presentations across the region and customer-specific solution design.
May 2015 – June 2022 Business Development GIS & I.T Avineon Europe LTD
My key focus is on business growth within the utility, Retail and Local Government sector for Software, GIS and Business Intelligence. The task involves technical product knowledge, partner management, contract management, Project budgets, Account Management, RFP responses, and sales presentations across the region and customer-specific solution design. My Role also includes Programme Management both externally and internally, acting as a liaison between remote production team’s, end customers and stakeholders. Recent services win for a five-year Data services contract worth over 15 million pounds.
Key Responsibilities:
Following up new business opportunities and setting up meetings
Planning and preparing presentations
Communicating new product developments to prospective clients
Overseeing the development of marketing literature
Technical composition of tender responses
Providing management with feedback
Development of Account plans
IT, Oil and GAS and GIS Consultancy
Maintain CRM
Account Management
Project Management
Risk Management
Stakeholder Engagement
Profit and loss statements
Contract management and negation
Trade shows and presentations
Researching new emerging market business areas
Upselling within accounts
Advising cross-functional teams to drive accountability and performance to ensure commercial and technical readiness.
May 2013 – May 2015 Engineering Manager Dynniq UK
Dynniq (formerly Imtech Traffic & Infra UK and Ireland) I worked with private and public-sector clients to deliver on the challenges surrounding journey time reliability, the management of congestion and the integration of infrastructure networks. My responsible was to manage a software team of 8 based the UK and to coordinate with teams Croatia and the Netherlands. I managed development and testing of new software products for highway technologies in the following sectors, parking, traffic flow, CCTV and public lighting, Variable messaging signs underpinned by reliable and third line services to local councils’ organisations that used our event management GIS product. Also worked with outside traffic software developers that provided new products to test the interface with the existing UTC GIS system and report on the usefulness of those products in the traffic domain. I reported to the Director of Engineering with the responsibility of Project Management for delivery of Urban and Inter-Urban transport and public lighting smart cities applications.
Key Responsibilities:
Third line customer support for Local Authorities using UTC GIS software and consultancy.
Composition of technical proposals create estimates and presentations of new software development projects.
Executed projects for international teams and local UK teams for Highway Agencies traffic monitoring systems.
Organised UTMC software installation and configuration for Field Trials.
Project management of software development projects tasks and budgets.
Stakeholder Management
Managed project risks
Developed contingency plans to ensured risk management actions were mitigated in project plans.
Manage software product lifecycle and product implementation.
Ongoing testing of new products adapter for traffic information systems such Scoot.
Custom Software Development and release note version management.
Weekly Project Meetings
Lead cross-functional teams to drive accountability and performance established for commercial and technical readiness.
Guide teams from project initiation through planning, executing, monitoring, and closure.
1997 – 2013 Technical Projects Director Rolta UK and India
Reported to the board of directors while responsible for overall project management, quality control and project implementation and project software development, as well as the training of Rolta’s 1000-staff information technologies’ services facilities. I managed constants working areas such as oracle dba support, Computer Associates identity management and access control, BT Piper GIS, Boris gas, Eon GIS and engineering services.
Key Responsibilities:
Programme Management of GIS and I.T projects in the Middle East, Europe, UK, and United States.
Composition technical proposals including all estimations, scheduling, and presentations.
Developed and implemented a project personnel training programme with an online skills database.
Successfully executed projects for international and local Indian projects for water, gas, photogrammetry three modelling and telecoms companies.
Technical input for spatial databases and for petrochemical plant records using Intergraph’s Smart Plant software.
Tested software and organised data migration for GIS data conversion projects and upgrades
Established Research and development Centre for emerging technologies in the field GIS to enhance service offerings.
Managed project risks, developed contingency plans and ensured risk management actions were included in project plans.
Resolved issues affecting the project and implementation of remedial action.
Tracking of profit and lost.
Guide teams from project initiation through planning, executing, monitoring, and closure.
Ownership and delivery of customer facing and requested document to the correct quality levels and to the customer expectations.
Apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle
Interview and hire additional consultants.
Coordinate and provide technical input to the GIS team in United Kingdom, Mumbai India, Netherlands, middle East and United States
KEY PROJECTS SYNOPSIS:
Thames Water, UK (Value: 1000000.00 plus)
Project Description: Thames Water, UK’s largest water company; The network is vast series of underground sewers greater then, km in length; it includes huge updates, improvement & amendment of asset data in daily basis and to maintain most recent data in system from various customers & cross business (Capital Delivery, operations etc). It also involves tasks like CAD & GetMaps data preparation for underground assets and AssetDoc, tailored Documentum Management system.
Role: Technical Project Director Rolta UK
Responsibilities:
Successful transition & delivery of a large outsourcing of BAU services, bringing massive benefits to customers
Involved in engagement & bidding process, requirement capture, business analysis, financial Management
Develop and agree engagement model and delivery process for the program with the customer
Overall project set-up, define and agree all the deliverables with the customer,
Management & governance of the entire services
Control of all BAU tasks and maintaining a high level of SLAs and KPIs
Resource management & their allocation; overall delivery management in multiple service areas
Development of Compliance Dashboard for internal business units
BMA digitisation management into GIS
Network Engineer Journey, PIPeR
British Telecom, UK (Value; 6000000.00)
Project Description: An end-to-end development and huge data transformation project towards establishing a large Geographical-ERP System for planning and e-records people and to maintain British Telecom’s Telco Inventory. PIPeR is designed to help in network planning and operations, marketing and sales, customer care, data management and many other planning and problem-solving tasks. Its huge project with hundred million budgets.
Role: Technical Project Director Rolta UK
Responsibilities:
Programme management for a huge telecom fibre and cooper data conversion by offshore project team; governance and control measures
tool manager for more than in-house tools.
Consulting & system integration; product design for GIS s/w teams.
Training for 400 team members onsite and offshore on schematics improving data capture procedures
Assisting Technical teams to help Planners and the persons involved in end-to-end solutions (TCP/PIPeR).
Process Optimisation; huge planning & operational benefits to clients
Exchange/ network data rationalisation
Stakeholder Management and overall responsible for the quality of the project and deliver.
EARLIER APPOINTMENTS
1994 - 1997
Principle Consultant Telco
Agra Baymont, Kuala Lumpur, Malaysia and Philippines
1986 - 1994
GIS Production Supervisor
Agra Baymont Technologies Inc., Clearwater, Florida
1982 - 1986
Telecommunication inside and outside plant Technician
US Air Force, United States
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