Leadership

SHARON WALKER

Hope Mills, NC *****, United States

Mobile: 910-***-**** ******.*******@*****.***

SUMMARY OF QUALIFICATIONS

Detail-oriented and resourceful professional with 20+ years of experience in providing leadership and development skills to optimize work efficiency and attain customer satisfaction. Proven track record of overseeing project lifecycle to drive optimal productivity and achieve set objectives while monitoring and reporting progress to senior management. Incorporate strategic planning and execution of programs and policies through workshop and training. Able to develop solid relationships with stakeholders, staff members, and leadership while working in fast-paced office environments. Superior problem-solving, cross-functional, communication, analytical, and management skills.

SOFTWARE & OPERATING SYSTEMS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) MS Teams ZOOM SKILLS & KNOWLEDGE

• Presentation Skills

• Management Skills

• Team Building & Leadership

• Training & Development

• Resource Optimization

• Stakeholder Engagement

• Process Improvement

• Customer Service

• Technology Integration

• Senior Claims Representative

• Needs Assessment Developer

• Instructional Design

• Data Interpretation & Analysis

• Technology Enabled Instruction

• Collaboration Implementation

RELATED EXPERIENCE

Inverness Technologies/MKS2 Technologies 09/2020 – 03/2024 Fort Liberty, NC, United States

TRANSITION CAREER COUNSELOR

Duties, Accomplishments, and Related Skills:

CAREER COUNSELING: Conducted one-on-one counseling briefs as well as classroom briefings driving professional development for service members in civilian workforce.

INSTRUCTIONAL STRATEGIES: Determine instructional strategies and delivery methods to meet learning technologies and delivery methods. Developed and instructed assessment tools to evaluate effectiveness of training. CUSTOMER SERVICE EXCELLENCE: Monitored progress of service members through assisting with short term and long term goals. Apply strategies through focus groups, assessments, surveys and pilots to ensure success for the organization. CURRICULUM DEVELOPMENT: Planned, organized, and facilitated workshops. Completed audio training for training curriculum. NEEDS ASSESSMENT: Researched and developed assessments to evaluate the need for curriculum development and presentations.

Covenant Love Church 10/2007 – 08/2020

Fayetteville, NC United States

OVERSIGHT/DEPARTMENT LEADER

Duties, Accomplishments, and Related Skills:

ADMINISTRATIVE PROCEDURES: Performed several administrative functions while streamlining workflow and increasing efficiency. Interacted with clients and leadership in professional manner. Tracked and assessed administrative records for individuals and communicated viable recommendations for complex problems utilizing data base systems. TRAINING ASSESSMENT: Over 15 years of researching, developing workshops and training material to enhance job performance and improvement through assessments and surveys.

ORAL & WRITTEN COMMUNICATION: Offered effective administrative support and guidance to customers to evaluate and resolve issues. Responded to clients requests to discuss plan developments and discuss processes to resolve issues. CURRICULUM DEVELOPMENT: Planned, organized, and collaborated on developing training curriculum, job performance aids and programs to meet specific training needs department strategies. Significant role in leadership and development to handle business expectations and identify improvements.

PROBLEM RESOLUTION: Identified issues and opportunities using practical approaches to choose a course of action or develop appropriate solutions. Developed and conducted Conflict Resolution training for organization leaders and staff to enhance effective communication among team members.

TRAINING FACILITATION: Developed effective learning objectives and coordinated performance assessments to measure training effectiveness for team members and stakeholders. Coordinated and facilitated training programs for participants throughout the organization, including in person and virtual instructor-led training. Knowledge of system platforms and collaborative tools to initiate efficiencies.

EDUCATION

Masters of Pastoral Counseling Liberty University, Lynchburg, VA (May 2010) Bachelor in Office Administrative, Fayetteville State University, Fayetteville, NC (May 1990) Associate of Applied Science, Fayetteville Technical College, Fayetteville, NC (June 1986) High School Diploma, Douglas Byrd Senior High, Fayetteville, NC (1983) CERTIFICATIONS

Operation Excellence Customer Service Training Information Security Training Career Coach Conflict Resolution Adult Education Facilitator

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