Customer Service

Damaris Jolly

**********@*****.*** 505-***-****

Albuquerque, NM 87110

Education

CNMCC - Albuquerque, NM

Computer Networking And

Telecommunications

CNMCC - Albuquerque, NM

Certificate: General Business, 2015

Freedom High School - 1995 Diploma

Professional Summary

Efficient professional with 20+ years of experience and a proven knowledge of customer service, executive support, and vendor and customer communications. I am a hard working, fast learning and easily adaptive person. I am a team player. I love learning new things, staying busy and I'm happy to take on new responsibilities. I truly feel I can be an asset to any company, given the opportunity.

Work History

Shiftsmart – Cleaner/Merchandiser/Cook

Albuquerque, NM • 10/2023 – PRESENT.

Responsible for cleaning inside and outside of assigned store. Stocking cups, utensils, condiments. Unloading and shelving products from trucks. Cooler refresh. Cooking breakfast and lunch. Making sure food is safe, rotating with freshly made items. Days In – Housekeeper – Albuquerque, NM • 09/2022 – 12/2023. Daily maintenance and sanitation of hotel rooms.

Instacart - Shopper/Delivery driver - Albuquerque, NM • 06/2022 - 12/2022. Shopping for customers orders at multiple stores and safely delivering to business and/or residential addresses. Door dash/ Shipt - Delivery driver - Albuquerque, NM • 08/2021 - 12/2022. Delivery of food and goods. Shopping for food and household items.

Amazing Grace Personal Care Service - Caregiver

Albuquerque, NM • 07/2020 - 12/2020. Daily care of disabled patients including running errands, keeping house clean, laundry, administering meds, taking to appointments.

Alorica/USAA - Member Services Representative

Albuquerque, NM • 03/2020 - 07/2020 (work from home). Call center work including answering, documenting and de-escalating calls regarding USAA accounts. Adding new accounts, reviewing charges and other miscellaneous concerns about their money. Routing calls to appropriate departments. Daily use of Skype, Microsoft office, use of headset. Amazing Grace Personal Care Service - Caregiver

Albuquerque, NM • 08/2019 – 04/2020. Daily care of disabled patients including running errands, keeping house clean, laundry, administering meds, taking to appointments.

Right Way Cleaning Services – House, Office, Apartment Cleaner Albuquerque, NM • 08/2019 – 02/2020. Sanitizing of bathrooms, bedrooms, offices including washing dishes, vacuuming, wiping down bathrooms, walls, occasional laundry.

Alliance Home Health / Caregiver

Albuquerque, NM • 08/2018 - 12/2018. Daily care of disabled patients including running errands, keeping house clean, laundry, administering meds, taking to appointments. CPR & First aid certified.

● Started School at CNM / Computer Networking

Albuquerque, NM • 01/2016 – 09/2018

Above All Personal Care Svcs / Caregiver Albuquerque, NM • 10/2014 - 11/2015 Daily care of disabled patients including running errands, keeping house clean, laundry, administering meds, taking to appointments. CPR & First aid certified.

Volt Temp Service – Receptionist / Office Clerk

Archdiocese of Santa Fe, APS, NAPA Auto Parts

Albuquerque, NM • 12/2013 – 01/2014. All basic office duties, accounts payable and receivable, filing, answering multi-line phones, use of 10-key, greeting clients.

Allsup’s Convenience Store / Clerk

Artesia, NM • 02/2013 - 11/2013. Selling and restocking of merchandise, taking payment and giving correct change, daily sanitation of building and machines, safely handling and cooking food. Taking inventory and reordering items. Shift check. D & M Communications - Telecommunications Tech / Office Clerk Albuquerque, NM • 03/2009 - 12/2012. All basic office duties. Installing DSL cable, CAT 5 & 6, system upgrades- hardware & software, terminating cables, writing bids.

Hornor, Townsend & Kent - Administrative Assistant Albuquerque, NM • 01/1999 - 02/2012. Buying/selling stocks & bonds. Handling large amounts of money. Accounts payable & receivable. Answering phones, customer relations, QuickBooks set up & daily use. Payroll. Taxes, gross receipts. Also in charge of Art Dealing business. Organization and planning of seminars, projects. Delta Dental Of NM – Mail clerk / Promoted to Pre- processing auditor Albuquerque, NM • 02/1996 - 11/1998. Work with large capacity mail machines, daily pick mail pickup from the post office. Sorting and delivering internal mail. Promotion to auditor position. Reviewing and correcting dental claims. Coordination of benefits. Orthodontic claims. Dr. Robert C. Supple, DMD – Receptionist / Dental assistant Albuquerque, NM • 12/1992 – 07/1995. Answering phone, posting payments, scheduling appointments, bank deposits, taking and developing x-rays, sanitizing instruments, assisting dentists with patients. CPR certification.

*References Available Upon Request

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