Customer Service Medical Assistant

SS SYLVIA L. SELIGMAN

661-***-**** E: ****************@*****.***

Sunland, CA 91040

PROFESSIONAL

SUMMARY

Care Attendant providing services to customers, and ensuring customer needs are met. Maintained well-supplied stock room. Excellent communication and interpersonal skills. Compassionate, with focus on delivering excellent customer service. Highly organized in performing diverse and simultaneous tasks. Caring and empathetic Direct Care Worker with considerable experience in assisting adults with disabilities. Plans, develops, and implements individual program plans and carries out existing plan of care. Administered treatments, make beds, cook meals, handle laundry, and run errands. Skilled childcare well-versed in lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid with current certifications. Compassionate Medical Assistant/Caregiver, possessing gentle touch and caring attitude centered on treating all with dignity and respect. Expertise in CPR and First Aid and companionship. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, including weekends and evenings.

SKILLS Caregiver reimbursement

Verifying documentation

Patient-focused quality service

First aid and safety

Patient care

Cooking meals

Activities planning

Care Planning

Safety awareness

Loves children

Efficient under pressure

Maintaining standards

WORK HISTORY CAREGIVER 08/2018 to CURRENT

HOMECARE ASSISTANCE PASADENA, CA

Assisted client with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness. Offered social support by transporting individual to events and activities, in addition to medical appointments and shopping trips Provided safe mobility support to help patient move around personal and public spaces.

Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Helped client with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.

Worked to improve and enhance patient lives through effective and compassionate care.

CAREGIVER 01/2017 to 07/2018

RIGHT AT HOME GLENDALE, CA

Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles. Monitored progress and documented any patient health status changes, keeping healthcare team updated.

Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Built strong relationships with clients to deliver emotional support and companionship.

Kept patients mentally alert by entertaining, conversing and reading aloud to patients.

Planned, prepared and served meals and snacks according to prescribed diets.

Ran errands for customers, including shopping, and picking up other necessities.

Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

HOUSEKEEPING 08/2016 to 12/2017

JOHN TAFERNER SANTA CLARITA, CA

Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.

Removed waste paper and other trash from premises to designated area. Polished glass surfaces and windows,ceilings and woodwork. Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.

Swept and washed all hard surface floors.

Moved chairs, desks and beds around rooms to clean behind and underneath furniture.

Dusted picture frames and wall hangings with cloth. Waxed and polished wood floors and other woodwork. Cleaned and changed bedspreads, blankets and mattresses. PERSONAL NANNY/CAREGIVER 04/2014 to 08/2016

PRIVATE FAMILY SUNLAND, CA

Performed light housekeeping duties, such as dusting, sweeping and mopping, to keep household efficient and neat.

Taught child everyday skills, including tying shoes, dressing, and potty training.

Facilitated relationship with child and parent by developing caring and structured home environments.

Involved child in caring for household pets and chores. Developed games and activities using arts and crafts to support learning and verbal skills.

Helped child complete homework assignments and school projects. Stayed current on toy and child-related recalls and safety warnings. Prepared bite-sized snacks and carefully watched young child eat to prevent choking.

Met child at bus stop to walk home and assist with crossing street. Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur. Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.

Encouraged child to be understanding of and patient with others. Assisted with light housekeeping duties as well as running errands. Monitored schedules to maintain sleeping, eating and school schedules for child.

PRIVATE CAREGIVER 01/2011 to 02/2013

PRIVATE FAMILY SUNLAND, CA

Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.

Assisted client with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness. Turned and positioned bed bound patient to prevent bedsores and maintain comfort levels.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs

Documented vitals, behaviors and medications in client medical records. Worked to improve and enhance patient lives through effective and compassionate care.

Helped patient care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers. Assisted disabled client in any way necessary to facilitate independence and well-being.

CASHIER 10/2010 to 12/2010

DOLLAR TREE TUJUNGA, CA

Operated cash register for cash, check and credit card transactions with 100% accuracy.

Checked prices for customers and processed items sold by scanning barcodes.

Counted cash in register drawer at beginning and end of shift. Restocked, arranged and organized merchandise in front lanes to drive product sales.

CASHIER/GARDEN DEPARTMENT 10/2008 to 08/2010

DO IT CENTER TUJUNGA, CA

Counted cash in register drawer at beginning and end of shift. Restocked, arranged and organized merchandise in front lanes to drive product sales.

Assisted customers by answering questions and fulfilling requests. Served needs of more than 20 customers in busy building supply environment.

Answered questions about store policies and concerns to support positive customer experiences.

Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.

Placed supply orders, restocked supplies and merchandised products for purchase by customers.

Loaded, unloaded and moved material to and from storage and production areas.

Followed all policies, regulations, dress codes and schedules. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

MEDICAL ASSISTANT 05/2002 to 09/2008

H.I.S.C. MISSION HILLS, CA

Obtained client medical history, including medication information, symptoms and allergies.

Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions. Sanitized, restocked and organized exam rooms and medical equipment. Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Measured patient pulse oximetry.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Called and faxed pharmacies to submit prescriptions and refills. MEDICAL RECEPTIONIST 03/1997 to 12/2001

NEPHROLOGIST SPECIALIST'S BURBANK, CA

Organized paperwork such as charts and reports for office and patient needs.

Enhanced office efficiency by handling 10+ callers per day. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing. Checked patient data including insurance, demographic and health history to ensure all information was current.

Scheduled appointments for doctor visits and procedures using desktop calendar software.

Obtained payments from patients and scanned identification and insurance cards.

Scheduled, rescheduled and handled cancelled appointments for patients.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Coordinated front office duties, including customer service, patient scheduling and billing.

EDUCATION Caregiver CPR, First Aid, Senior Care 2017 Caregiver University, Chicago, IL

Medical Assistant CPR, First Aid, Terminology 1987 Concorde College, North Hollywood, CA

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