Customer Service Hospitality Management
Resume:
SHERINA TWUMWAA
DANSO
HOSPITALITY MANAGEMENT GRADUATE
Ghana, willing to relocate
************@*****.***
PROFESSIONAL PROFILE
Ambitious graduate with good strong interest in hospitality management with practical work placement experience. With exposure to a fast-paced work environment during my national service with Sunyani municipal hospital, I have built a diverse skill which will allow me to add value in any work environment. I am keen to pursue a career in your company and could bring skills and knowledge that I feel could benefit any employer within the space CORE SKILLS
• Organization • Creativity
• Customer service • Booking management
• Identifying customer needs
• Communications
• Feedback management
EDUCATION
• BSC Hospitality Management University of Energy and Natural Resources Jan 2023 – Oct 2024
• Diploma in Hospitality Management University of Energy and Natural Resources Sep 2019 - Oct 2021
• WASSCE Asanteman Senior High School, Kumasi Sep 2012 - May 2015 CAREER SUMMARY
Oct 2021 - Jul 2022 Sunyani Municipal Hospital, Sunyani Hospital Laundry Service
Outline
I worked within laundry and central sterile services department to ensure all surgical equipment are sterilized and bedsheet are well washed and dried
Key Responsibilities
• I supported the team to collect all surgical tools and bedsheet from the wards and operating theatres
• I supported my team to sort and organize hospital bedsheets and get them ready to be washed
• My team and I wash all bedsheets, fold and send them to the clean linen rooms Key Achievements
• Received positive feedback from all line managers and team members
• Successfully supported management and team across all areas of work
• Completed National Service and passed all performance tests Oct 2023 - Nov 2023 Sunyani Airport, Bono-Region
Sunyani
Intern
Outline
I worked at the administrative department of Sunyani Airport as a customer service attendant where I assisted passengers in their check-in.
Key Responsibilities
• Assisting passengers in their luggage
• Booking and filing of report
• Inspecting of Airport Passengers Service Charge (APSC)
• Assisted in round way inspections
• Assigned to the customer service desk
RESEARCH EXPERIENCE
Undergraduate Research Assistant, Dept. of Ecotourism, Recreation and Hospitality, UENR Apr 2024 – Oct 2024
• Topic of study: “Implementing Sustainable Practices in the Hospitality Industry in Sunyani: A case study in Sunyani hotels
Supervisor: Constans Kwame Noagbey
ADDITIONAL
Hobbies & Interests
Cooking, Swimming, Football
Software
Word, Excel, PowerPoint
Languages
English, Twi
Reference
• Dr Arkoh Robert
Medical Superintendent
Sunyani Municipal Hospital
Tel: 024*******
Email: ***********@*****.***
• Dr Yaw Boakye Agyeman
Senior Lecturer
Dept. of Ecotourism, Recreation and Hospitality School of Natural Resources University of Energy and Natural Resources (UENR)
P.O Box 214, Sunyani
Tel: 054*******
Email: ***.*******@****.***.**
www.uenr.edu.gh
• Maxwell Yeboah
The Regional Manager
Sunyani Airport
KA Private Mail Bag 36
Tel: 024********/ 026*******
Email: ******.*******@****.***.** / ****@****.***.** www.gacl.com.gh
Contact this candidate