Administrative Assistant Customer Service
Resume:
Kierra Colenburg
St. Louis, MO *****
**********@*****.***
Enthusiastic administrative assistant looking for an opportunity to increase company growth and expand my diverse expertise. Skilled, motivated, organized with excellent interpersonal abilities. Experienced in management, electronic device maintenance skills, and data handling. Authorized to work in the US for any employer
Work Experience
Field Technician
Diebold-St. Louis, MO
November 2023 to Present
• Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
• Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
• Prioritizing and planning service calls
• Works within a team environment
• Completes all required paperwork,manages and maintains service parts inventory
• Working with customers to ensure satisfaction
Quality Assurance/ Traveling Sales Assistant
Square One Group-St. Louis, MO
March 2022 to June 2023
• Assist sales teams in setting up all necessary equipment and services at the presentation location
• Ensure the highest customer service level to current and prospective clients and guests focusing on service excellence
• Assist sales teams in contract preparation, ensuring all information is correctly entered and legible where necessary
• Assist sales teams with client contract review and documentation, ensuring all documents are understood
• Submit end of day (night) reports on all activities
• Ensure inventory and logs are maintained and up-to-date
• Upload (email, scan, etc) all pertinent contract documents.
• Verify pertinent documents related
• Follow up until contract is signed, and client is ready for staging Executive Administrative Assistant CEO/ CFO / IT Support EMPLOYMENT CONNECTION-St. Louis, MO
April 2021 to January 2022
• Prepares and processes information such as insurance, contract bonds, vouchers, personnel-related documents, telecommunications billing, travel requests and reimbursements.
• Handled all compliance records for governmental hiring regulations.
• Coordinates agency and board meetings.
• Compiles and organizes information for preparation of statistical and programmatic reports, correspondence, agendas, and other purposes.
• HR prescreening and conducted interviews. Coordinate, present and prepare on- boarding information for employee orientation.
• May represent the agency at meetings as assigned; serves as a liaison to other agency units/ departments.
• Responsible for monitoring and maintaining accounts; orders office supplies and equipment; communicates with vendors on payments.
• Maintained employee files and assisted with employee relation issues.
• Made photo copies, fax documents, file, compose letters, prepare mail, and other correspondence Executive Administrative Assistant
Home Sweet Home Supportive Living, LLC-St. Louis, MO March 2020 to March 2021
• Direct liaison to Director of the Company.
• Knowledgeable on General HR Policies/Procedures and the Department Of Mental Health (DMH) Policies and Procedures.
• Familiarity with general accounting principles & payroll employee record updates
• Handled and resolved all Human Resource issues- Interviewed, recruited, and gave disciplinary action
• Handled all compliance records for governmental hiring regulations.
• Handled all clients accounts payable & accounts receivable for clients and the company
• Payroll for 40+ employees. Researched and resolved pay discrepancies
• Single-handedly manage all invoicing: post payments and collect and file on past due invoices
• Maintained employee files and assisted with employee relation issues.
• Made photo copies, fax documents, file, compose letters, prepare mail, and other correspondence Data Entry Buyer I/ Customer Service/ Scouter
STL Pro, Inc-St. Louis, MO
2019 to 2020
• Enter system data in an efficient manner
• Check and monitor company's merchandise on Amazon and data base
• Receive and respond to correspondence in a timely matter
• Balance careful attention to details when buying merchandise& fast data entry
• Strong organizational skills and ability to set priorities when orders are expedited
• Research and list products to sell on Amazon
• Monitor pricing and product change
• Daily reporting
Service Center Tech
Mercy Hospital-St. Louis, MO
2018 to 2019
• Assist hospital staff and patients seeking technical assistance over the phone
• Perform remote troubleshooting through diagnostic techniques and ask questions
• Determine the best solution based on the issue and details provided by patients or hospital staff
• Walk patients and hospital staff through the problem-solving process and direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Pass on any feedback or suggestions by hospital staff and patients to the appropriate internal team Administrative Assistant
Hudson & Associates, LLC-St. Louis, MO
2017 to 2018
• Receive and handle all types of correspondence, prepare memos, faxes and basic correspondence, file and maintain correspondence, monitors budget and expenses.
• Developed and maintained work order system. Learned the fundamentals of data analytics
• Dispatched for St. Louis Parking Violations
• Maintain and prepare spreadsheets. Handle requests for information and data.
• Develop and maintain positive working relationships with office staff members, clients, senior executive staff and other outside contacts.
Education
General Studies/Engineering Science
Saint Louis Community College - St. Louis, MO
2011 to 2013
Diploma
McCluer South Berkeley High School - St. Louis, MO 2007 to 2011
Higher Level Professional Education in Information Technology Npower
Skills
• Knowledgeable in computer systems and back-up
Effectively configured and imaged computers and other technology devices Knowledgeable in printers and computer hardware
Proficient in Microsoft Office to include Word, Excel, Publisher and PowerPoint Proficient in CAD, Inventor, Revit
• AutoCAD
• Drafting
• Accounts Receivable
• Data Analytics
• Desktop Support
• Technical Support
• Microsoft Windows
• Help Desk
• Software Troubleshooting
• C/C++
• Active Directory
• Operating Systems
• Network Support
• TCP/IP
• DNS
• Typing
• Analysis skills
• QuickBooks
• Adobe Acrobat
• Developmental disabilities experience
• Project management
• Strategic planning
• Social media management
• Copywriting
• Document management
• Quality systems
• Google Suite
• Project planning
• Microsoft Outlook
• Logistics
• Customer service
• Microsoft Excel
• Salesforce
• Office manager experience
• Data management
• Data management
• Special education
• SharePoint
• Databases
• Leadership
• Quality control
• Bookkeeping
• Filing
• Documentation review
• Conflict management
• Negotiation
• CPR
• First aid
• Hospitality
• LMS
• Employment & labor law
• Project scheduling
• Smartsheet
• Microsoft Access
• Marketing
• Cash handling
• Recruiting
• HR sourcing
• ADP (2 years)
• Project management software
• Google Docs
• DocuSign
• Account management
• Data collection
• Human resources
• Payroll
• Recruiting
• Google Suite
• Interviewing
• Google Docs
• Typing
• Bookkeeping
• Document management
• IT infrastructure
• Linux
• Mac OS
• Windows
• Network protocols
• Cybersecurity
• Mobile devices
• Virtualization
• Cloud computing
• Travel planning
• Project planning
• Leadership
• Data analytics
• Project coordination
• Data collection
• Project management
• Budgeting
• Executive administrative support
• Customer service
• Organizational skills
Certifications and Licenses
HDI Desktop Support Technician
CompTIA ITF
CompTIA A+
Google IT Support Professional
Google IT Project Management
Driver's License
CompTIA Network+
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