Customer Service Business Development
Resume:
JESSICA MARTINEZ
New Haven, CT 06511
****************@*****.***
PROFILE:
Responsible professional with extensive experience in sales, marketing, mold, water and fire damage restoration, customer service, home loan mortgages, healthcare, retail management, office work, community organizing, program and event coordinating. Mold expert, mold illness and chemical sensitivities expert. Well versed in corporate America or non-profit industries. Adaptable to any environment, managing multiple tasks, skilled in resolving issues and working with diverse groups of people. Confident in providing excellent Quality results, superior service, communication, gaining knowledge, possesses the ability to work independently as well as a team contributor. Thrives and succeeds in a fast-paced environment. I’m a dynamic and effective leader with the ability to motivate and influence exceptional results.
.
Professional Experience:
Precise LLC 01/2024-Present
Hybrid: Project Manager and Business Development
Precis LLC, is a mold and water restoration company with construction rebuild as an emphasis. Precise LLC, was established in 2020 and they service all of Connecticut.
● Project management begins for me as soon as the client accepts the quote. I manage the project from start to finish.
● Engage with the town hall for building permits, set up appointments with architects and structural engineers to get schematics on rebuilds.
● Meet at showrooms to pick out bathroom and kitchen materials. Order all materials for the job.
● Collect initial, mid and final payments.
● Do walkthroughs on the job site every two days, update pictures and notes in the system.
● Assigned in-house crews or subcontractors to jobs, negotiated up to 3% of each job for each contracted subcontractor.
● Took emergency flood jobs
● Marketing and Networking B2B-Membership of these chambers: Fairfield County, Milford Regional, New Haven and the Shoreline Chamber. Attend weekly Chamber of Commerce meetings presenting the company's services, attend business after hour events, one on one coffee meetings.
● Foster previous existing relationships as well as build new relationships with the key decision makers and potential lead sources. My relationships include but are not limited to: Real Estate Agents, Roofers, Spray Foam insulators, Home Energy Auditors, Property Managers, Charter Schools, Property Owners, Insurance agents, adjusters and couriers. I ensure to have meaningful meetings with the key decision makers one on one, in addition to attending and supporting their events.
● Maintained a detailed calendar and kept a log of all meetings and events attended. Reached out to new network contacts, document all client and potential client interactions and track incoming leads as well as follow ups. All communications are inputted into our sales management system.
1
JESSICA MARTINEZ
516 Dixwell Ave Unit 1L
New Haven, CT 06511
****************@*****.***
ServiceMaster Restoration Services (Serving New Haven County) 03/2023-01/2024 Business development, Sales and Marketing Manager
ServiceMaster Restoration Services is a franchise, birthed in 1929, it’s focus is mold, fire, water restoration. The owners purchased the New Haven County region in 2011. At ServiceMaster Restoration Services, my sole focus is Business Development- Sales and marketing.
● Marketing and Networking B2B-Membership of these chambers: Fairfield County, Milford Regional, New Haven and the Shoreline Chamber. Attend weekly Chamber of Commerce meetings presenting the company's services, attend business after hour events, one on one coffee meetings, as well as, the franchise events. Most recently, I attended the New England Fire Marshals Convention at Mohegan Sun, The Reign in Milford where comcast communications hosted the BAH event, The Big I at the Aqua Turf and the Big Connect at the Omni in New Haven.
● Foster previous existing relationships as well as build new relationships with the key decision makers and potential lead sources. My relationships include but are not limited to: Real Estate Agents, Roofers, Spray Foam insulators, Home Energy Auditors, Property Managers, Charter Schools, Property Owners, Insurance agents, adjusters and couriers. I ensure to have meaningful meetings with the key decision makers one on one, in addition to attending and supporting their events.
● Maintained a detailed calendar and kept a log of all meetings and events attended. Reached out to new network contacts, document all client and potential client interactions and track incoming leads as well as follow ups. All communications are inputted into our sales management system, called Luxor.
● At the office Monday and Friday, on the road Tuesday through Thursday. ServPro Team Luciani East Haven CT 01/2023-03/2023 Hybrid Role: Project Manager and Sales and Marketing Manager Servpro is a franchise disaster restoration company, its focus is mold, fire and water mitigation and restoration. The Hybrid role was created because the owner wanted to see where he could utilize my strongest skills and expertise.
● FIrst responder to a loss with water and fire, met with insurance adjusters onsite to assess the damage and dictated a work order to the desk estimator, who would create the final estimate.
● Managed the day to day concerns with the open jobs. Performed a walk through of the final job with the customers.
● Attended industry events where we were vendors.
● Organically cultivated relationships with Insurance Adjusters.
● Managed a marketing budget to be able to foster relationships over coffee and or lunch.
● Met with Property managers.
BioClean CT LLC West Haven CT 08/2019-01/2023
Senior Management NY Licensed Mold and Water inspector BioClean is a home restoration company focused on Basement Waterproofing, Mold Removal Services and Commercial Janitorial. During my tenure at BioClean I was the director of Sales and Marketing, Consultant for both the inspectors and customers as well as a licensed inspector. Since CT has no mold license mandate and being the fact that part of BioClean’s territory is Westchester county/Bronx, BioClean sent the team to NYC to be licensed. As senior 2
JESSICA MARTINEZ
516 Dixwell Ave Unit 1L
New Haven, CT 06511
****************@*****.***
management I had a host of responsibilities below I have listed my main functions, there is more to discuss.
● Conducted sales meetings with the internal team, provided sales updates and new sales goals based on the CEO’s projections.
● Took the company from a 2 million to a 6 million company over the course of two years.
● Focused on minimizing losses and inventory management.
● Handled all of the customers escalated issues to minimize company losses and provide superior customer service.
● Managed all the marketing and advertising outlets and updates needed. i.e. develomark, home advisor, angie’s list, the Milord CT chamber, the Fairfield county chamber, New Haven Chamber and trade shows…etc.
● Inspected Attics, bathrooms, kitchens, basements and crawlspaces, took photos and created my findings and an estimate, released and reviewed it to the customer within 24-48 hours.
● Created a group for mold and chemical sensitive individuals, those with a compromised immune system and provided the members with natural pathetic doctor connection. Made them aware of books and podcasts, as well.
● Marketing and Networking B2B-Membership of these chambers: Fairfield County, Milford Regional, New Haven and the Shoreline Chamber. Attend weekly Chamber of Commerce meetings presenting the company's services, attend business after hour events, one on one coffee meetings.
● Foster previous existing relationships as well as build new relationships with the key decision makers and potential lead sources. My relationships include but are not limited to: Real Estate Agents, Roofers, Spray Foam insulators, Home Energy Auditors, Property Managers, Charter Schools, Property Owners, Insurance agents, adjusters and couriers. I ensure to have meaningful meetings with the key decision makers one on one, in addition to attending and supporting their events.
● Maintained a detailed calendar and kept a log of all meetings and events attended. Reached out to new network contacts, document all client and potential client interactions and track incoming leads as well as follow ups. All communications are inputted into our sales management system.
50Can, INC d/b/a My Child My Choice Bridgeport, CT 05/2019-11/2021 Consultant-Lobbyist-Community Organizer
Educate and organize Bridgeport parents, local elected officials, Connectcut’s Legislatures
(specifically the Black and Puerto Rican Caucus) in regards to equity in education. Creating and introducing a Bill “My Child My Choice”, where money would ideally follow the child.
● Schedule and attend meetings for the originator, Dr. Perry, along with either an educator, a parent, an elected official.
● Gather information update the system with notes
● Organize and mobilize parents and elected officials to City Council meetings and Hartford to particular committee meetings.
Hector Muniz-Sunset Shores of Milford, INC Bridgeport, CT 11/2014-1/2020 3
JESSICA MARTINEZ
516 Dixwell Ave Unit 1L
New Haven, CT 06511
****************@*****.***
Respiratory Therapist-Caregiver
Cared for a veteran living with ALS Lou Gehrig's disease, trained to take care of all of his medical needs at home.
● General nursing
● Respiratory
● Continence care
● Cleaning is his home
● Administered medication
● Transport to hospital and doctor’s appt
Excel Bridgeport Bridgeport, CT 9/2012-03/2015
Parent Organizer
Organize Bridgeport public school parents and guardians in support of education changes and improvements in the city’s public schools. Leading organizing campaigns that seek to involve Bridgeport parents and guardians in learning about and advocating for better education for Bridgeport students. I implement organizing strategies and training programs developed in conjunction with the Lead Organizer that develop individual leadership and spark change actions. The education for Bridgeport students. Implementing organizing strategies and training programs developed in conjunction with the Lead Organizer that develop individual leadership and spark change actions.
education for Bridgeport students.
● Build and cultivate relationships with Bridgeport public school parents through one-on-one meetings, organizing house parties, neighborhood canvassing, general outreach, and other activities
● Encourage and support informed and parent-led public actions
● Develop parent leaders by providing direct training and formal parent empowerment programming
● Conduct recruitment campaigns to identify potential parent leaders through relationships with local community organizations and neighborhood leaders Launch and lead implementation of new Parent Problem Solving Groups
● Manage a portfolio of 30 Core Parent Leaders by providing tailored development opportunities, supporting their advocacy initiatives, and moving them along an engagement continuum
● Seek out and support parents as speakers on related issues and forums
● Build the knowledge of parents on education reform issues
● Conduct ongoing assessment with parents, of needs and assets regarding public education in different Bridgeport neighborhoods
● Assist parents, in conjunction with the Communication Director, with public speaking and other effective means of communications (blogs, letters to the editor, tweets, etc.) Bridgeport Caribe Youth Leaders Bridgeport, CT 10/2012-12/2013 PROGRAM COORDINATOR
4
JESSICA MARTINEZ
516 Dixwell Ave Unit 1L
New Haven, CT 06511
****************@*****.***
The Program Coordinator will provide project and management coordination support to ensure the successful operation of the BCYL office. He/she will perform a variety of duties which include but are not limited to:
● Manages the BCYL office space. Implements and maintains office systems.
● Acts as the Liaison between the BCYL board and the community.Coordinates the flow of information both internally and externally.
● Maintains a calendar of BCYL activities and communicates to all members.
● Updates all BCYL communications channels such as the BCYL website, automated calling system, Facebook.
● Answers and handles incoming phone calls or routes as appropriate.
● Handles incoming mail and other material.
● Sets up and maintains filing systems, both paper and electronic.
● Creates and updates databases for program tracking and service assessments.
● Assists in the coordination, planning, set-up, organization, and follow up of events such as food drives, blood drives, Caribe day, banquet, etc.
● Assists and participates in projects as appropriate.
● Operate office equipment.
EDUCATION:
Central Magnet High School Bridgeport, CT
Delaware State University Dover, DE
NY Mold License Training Port Washington, NY
Awards and Certificates
● OSHA 10
● NY State Mold Inspector License
● Insulation Certification
● Mold and Chemical Sensitivities Training
References Upon Request
5
Contact this candidate