Program Manager Certified Project Manager (Pmp) Business Analyst

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* * * . ***.**** T amika.B r o o k s@me.c om CV/C a r e e r P o r t f o l i o L i n k e d I n P r o f i l e Resilient and adaptable Certified Project Manager and seasoned Business Analyst with a unique blend of 14+ years track record of leading teams to success in challenging environments. My diverse background in scientific research, public health, and project management has equipped me with the skills to drive impactful solutions, foster collaboration, and ensure effective governance across a range of projects. I am a proactive problem-solver who thrives under pressure and consistently delivers results, even in the face of unexpected obstacles. AGILE PROJECT MANAGER & SENIOR BUSINESS CONSULTANT (DUAL ROLE) Civix, Baton Rouge, LA FEBRUARY 2015 – JULY 2024

Directed end-to-end project and program management for a $25M+ portfolio encompassing three high-profile e- government software solutions, leading a team of 25 technical professionals.

Established governance frameworks and performance monitoring systems to align with corporate objectives and strategic roadmaps, driving operational excellence.

Mentored and developed project managers, quality assurance analysts, and business analysts, fostering a high- performing team culture and continuous improvement mindset.

Performed rigorous end-to-end software testing, including developing QA test cases and creating test scripts to ensure product quality.

Strategic Leadership Governance & Compliance Financial Management Stakeholder Management Change Management Enterprise Resource planning (ERP) Agile Methodologies Business Process Analysis Team Leadership & Development Mentorship Risk Management & Issue Resolution Kanban ScrumBan Scrum Framework Waterfall Azure DevOps NetSuite Sage Intacct Microsoft Project Microsoft SharePoint Monday.com Microsoft 365 Google Suite QuickBooks Azure Test Plans

Elections Application Website Rewrite: Spearheaded the complete rewrite of the legacy elections application from a forms- based, SmartClient to a user-friendly web application. Delivered a streamlined platform for internal users including Clerks of Court, Registrars of Voters, Administration, and Accounting departments.

Data Warehouse Development: Implemented a comprehensive data warehouse for the Commercial Request section of the Elections system, centralizing public records such as voter lists and other requests. Improved data retrieval efficiency and public information access.

GeauxVote Mobile App Redesign: Directed the UI/UX and coding language rewrite of the GeauxVote mobile application to Xamarin, ensuring compliance with Apple Store and Google Play standards. Enhanced usability and expanded voter accessibility through modernized mobile platforms.

Implementation of Sitewide Shopping Cart (Phase I): Developed Functional Specification Documents (FSD) to support a complete overhaul of the website's checkout system, enabling users to process multiple types of filings in a single transaction. Designed a new payment system that securely stores credit card and check information for future use, improving user experience and transaction efficiency.

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PROJECT/BUSINESS ANALYST (Contract)

BCBSLA, Baton Rouge, LA AUGUST 2013 – FEBRUARY 2015

• Led the coordination between development managers and key enterprise stakeholders to ensure the successful execution and delivery of customized healthcare solutions, meeting both technical and business objectives.

• Oversaw the end-to-end lifecycle of product onboarding, ensuring smooth transitions from planning to implementation, while maintaining high standards of documentation and stakeholder communication. PROJECT SPECIALIST & PROGRAM MANAGER

Louisiana Department of Children and Family Services (DCFS) FEBRUARY 2010 – AUGUST 2013

• Managed training budget for a $33 Advanced Planning Document (ADP), forecasted financial needs, consulted on change management strategies, and trained staff on new software updates.

• Partnered with other state departments and local businesses to expand the statewide SNAP community partnership program by over 600 businesses throughout the state. PROJECT COORDINATOR

A.M.E. Services, Inc. Construction Division JULY 2008 – FEBRUARY 2010

• Managed vendor contracts, established policies and procedures, researched potential new projects, attended bidder’s conferences, and helped bring construction projects in on budget and on time. PEDIATRIC CLINIC OFFICE MANAGER – Speech Pathology Services, Inc. – 06/2005 to 12/2007 MOLECULAR BIOLOGY TECHNICIAN – CDC Laboratory Services – 08/2004 to 04/2005 NIH RESEARCH FELLOW – Emory University School of Medicine – 09/2003 to 07/2004 PUBLIC HEALTH RESEARCH ASSISTANT – UIC School of Public Health – 05/2003 to 08/2003 MASTER’S DEGREE MANAGEMENT SCIENCE (MSM), PROJECT MANAGEMENT Kaplan University – April 2011

BACHELOR OF SCIENCE (BS), MICROBIOLOGY, MINOR: CHEMISTRY Southern University and A&M College – May 2003

PROJECT MANAGEMENT PROFESSIONAL (PMP)

PMI INSTITUTE, License #1981017

SCRUM MASTER ACCREDITED CERTIFICATION

INTERNATIONAL SCRUM INSTITUTE, Certification # 616***********

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