Customer Service Representative

Shelley Polston

*******.*********@*****.*** / 931-***-**** / McEwen, TN

Summary

Friendly Customer Service Representative with 15 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Experience

Customer Advocate

Graphic Packaging International

Kingston Springs, TN

03/2023 – Present

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment

Order and inventory management based on forecast and other modeling Manage on time and in full shipments

Project management for our external customers (developing new business with existing customers)

Achieve all goals associated with cash flow for GPI as associated for their account

Goals include accounts receivables and working capital management

Develop strong relationships with internal and external customer contacts

Liaison between GPI and our customer on all aspects of account management

Shipping Clerk

Graphic Packaging International • Kingston Springs, TN 03/2023 - 09/2023

Communicated with shippers to provide rates

Managed large quantities of packages

Tracked packages already en route to their destination.

Receive and process customer orders, including verifying quantities, labeling and packaging items, and confirming accuracy

Process shipping and receiving paperwork, including bills of lading, packing slips, and purchase orders Communicate with vendors and customers to ensure timely and accurate order fulfillment

Coordinate with other departments to ensure timely delivery of orders

Track shipments and delivery dates, and update customers as needed

Respond to customer inquiries regarding shipping information and order status

Schedule and coordinate pick-up and delivery of shipments

Participate in cycle counts and stock audits as needed

Maintain accurate records of shipments, including dates, costs, and tracking numbers

Customer Support Specialist

Jet Packaging Group • Dickson, TN 11/2021 - 03/2023

Manage 50+ orders from Purchase order to Delivery of product, including raw film procurement, data entry, filing, shipment tracking, and direct communications with Sales Team and customer.

Daily communication and maintenance for 40+ customer accounts

Administrative / Clerical duties - such as filing, typing, copying, & scanning.

Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Consult with outside parties to resolve discrepancies and create expert solutions.

Communicate with vendors regarding back-order availability, future inventory and special orders.

Exhibit high energy and professionalism when dealing with clients and staff.

Deliver prompt service to prioritize customer needs.

Address problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Liaise between account holders and various departments.

Help large volume of customers every day with positive attitude and focus on customer satisfaction.

Multitasking to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.

Maintain accurate and current customer account data with manual forms processing and digital information updates.

Updated account information to maintain customer records.

Pouch Machine Operator

Jet Packaging Group • Dickson, TN 08/2018 - 09/2021

Operated machining equipment safely with team of operators.

Complied with company and OSHA safety rules and regulations.

Set up, ran machinery, and performed quality checks throughout each production run to produce exceptional products for customer's packaging needs.

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Kept detailed production records and identified hold-ups.

Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Updated daily production logs and informed management of production incidents or non-conformance issues.

Set up and operated various machine tools and jigs to produce precision parts.

Skills

Customer service, Communication skills, Time management, Computer literacy, Leadership, Microsoft Excel, Microsoft Word, Microsoft Office, Computer, Front desk, Sales, Analysis skills, Windows, Typing, Guest services, Writing skills, Cash handling, Time management, English, Documentation review, Customer service, Microsoft excel, Communication skills

Education

Harpeth High School • Kingston Springs, TN 05/2000

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