Customer Service Accounts Payable

Alicia Cardinale

Hamilton, NJ ● 609-***-**** ● ****************@*****.***

Summary

Experienced banking professional with over 5 years of experience independently managing a team of 5 members. Excellent ability to multi-task in an environment that handles both high-security and confidential material, as well as general cash flow. Able to adapt and learn a variety of new software quickly. Proven leadership skills and ability to monitor and handle customer to business relationships.

SKILLS

Ability to work with several different operating systems including Mac OSX, Windows 7, Windows 8, and Windows 10.

Experience using Microsoft Office Suite.

Excellent customer service and customer relationship skills.

Proven leadership skills.

Able to keep records of daily transactions through use of descriptive proofing.

Knowledge of end work, loan processing, ATM, general ledger, and other settlements.

In-depth knowledge of the policies and procedures of banking services.

Ability to handle large sums of cash, checks, and other monetary items.

Demonstrated organizational, communication, and interpersonal skills.

PROFESSIONAL

EXPERIENCE

Head Bookkeeper, 2022-Present

Saker Shoprites

Successfully managed the store’s bookkeeping team with a strategy to have the lowest margin of account and cash errors in the region.

Handle large amounts of cash and oversee the general transfer of money between store departments, as well as handling all cash management services.

Review and reconcile various departmental accounts within the daily and process store’s departmental accounts to corporate accounts.

Manage Accounts Receivable and all Accounts Payable disbursements for the store.

Review and reconcile all weekly, monthly, and yearly month end meetings.

Settle disputed and fraudulent checks given to the store.

Teller Supervisor, 2013 - 2018

Berkshire Bank Lawrence, NJ

Managed a successful team of 5 tellers at a location with the highest transaction rate in the company’s region, keeping mistakes minimal and making continuous training a high priority.

Daily contact with bank customers to ensure outstanding relationships remain intact, as well as promote services to bring in new customers via phone, email, and in-person interactions.

Maintain relationships with and work along-side other departments to solve any problems that may occur in daily procedures.

Conducts daily, weekly, monthly, quarterly, and yearly branch audits of cash drawers, atms, and transaction reports

Responsible for maintaining branch cash limits and ordering or selling cash when needed to meet the branch guidelines.

Assembles regular meetings with team to insure compliance with all company and federal policies and procedures

Coordinates the daily and weekly workflow of team for maximum productivity.

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