Data Entry Administrative Assistant

**** ****** **** *******, *** *I, Augusta, US,****9 +706******* + ********.********@*****.***

Caitlyn Taylor

CSR/Administrative Assistant/Shift Manager

RRR

CSR/Administrative Assistant/Shift Manager with 8 years of experience in customer service and administrative

roles. Proficient in data entry, customer assistance, and policy updates, with strong skills in food handling,

safety, and supervision. Demonstrates exceptional communication abilities and a commitment to professional

excellence.

EMPLOYMENT HISTORY

CSR - Customer Service Representative

Ameridial Inc, Canton, OH

* Updated auto policy information and performed accurate data entry, ensuring customer records were current.

‘+ Assisted customers with a professional attitude, resolving inquiries and enhancing satisfaction.

‘+ Answered incoming calls, providing timely and effective solutions to customer issues.

* Streamlined auto policy updates, enhancing customer satisfaction through efficient data entry and warm, professional call handling.

Outbound Sales Representative

InfoCision, Augusta, GA— May 2020

© Sale PSU

‘+ Drove sales growth through targeted outreach, consistently exceeding quotas and building strong client relationships at InfoCision.

Shift Manager

Domino's, Augusta, GA— May 2020

‘+ Managed shift operations, ensuring timely order fulfillment and customer satisfaction.

* Supervised a team of 5, improving efficiency and reducing errors.

+ Handled inventory management, ensuring optimal stock levels.

‘* Led training sessions for new hires, enhancing team capabilities.

* Maintained cleanliness and safety standards, contributing to a positive work environment.

‘+ Led shift operations, optimizing order fulfillment and team productivity. Streamlined food prep processes, reducing waste and

enhancing customer satisfaction.

csR

ResultsCx, Remote — jul 2023 - Jun 2024

‘+ Assist members with health insurance inquiries, achieving high satisfaction scores through effective communication.

+ Resolved complex member issues, improving first-call resolution rates and reducing follow-up calls.

* Utilized analytical skills to identify common issues, contributing to process improvements and better service delivery.

‘+ Spearheaded cross-functional projects, driving innovation and fostering collaboration. Implemented creative solutions, resulting in

improved efficiency and team synergy.

EDUCATION

High School Diploma

SKILLS

Customer Service CSR

Experienced Experienced

Customer Support Filing

Experienced Experienced

Scheduling Receptionist

skillful skillful

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