Customer Service Representative

ALFAIR FARIA

Hamilton ON 289-***-**** **********@*******.***

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills Summary

Computer literate

Invoicing and reporting

Scheduling and Planning

Warehouse Operations

Staff Training and Development

Accounting abilities

Time management

Organizational skills

Problem-solving and conflict resolution

Forklift operation

WHMIS

TDG

Good Communication and interpersonal skills

Decision-Making

Teamwork and Collaboration

Punctual, honest and dependable

Employment

Depot Supervisor 2019-2024

GFL Halton, ON

Restructured the operational process to ensure accurate daily operations

Supervised staff performance and provided feedback to ensure high quality customer service.

Assigned daily tasks to employees and monitored their progress.

Trained new hires on company policies, procedures and best practices.

Developed strategies to maximize space utilization in the warehouse.

Analyzed financial data such as budget forecasts and cost estimates.

Ensured adherence to safety regulations in the depot environment.

Created monthly reports on inventory, sales and employee productivity.

Managed relationships with external vendors for procurement of supplies and services. General Laborer-Operator 2019-2020

Clek Staffing Services Hamilton

Recycling of old paint, light cleaning, and forklift operator

Lifted objects weighing up to 50 pounds without assistance when necessary.

Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.

Transported heavy items from one location to another using forklift

Performed regular checks of equipment for proper operation and safety compliance.

Worked with team members to ensure efficient workflow throughout the day.

Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning. Administrator and Bookkeeper 2006-2019

Wholesome Painting & Cabinetry Hamilton

Preparation of invoicing, reviewing of contract details and all accounting procedures

Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.

Answered incoming calls and responded to customer inquiries.

Updated databases with new employee information, job changes and terminations.

Prepared presentations using Microsoft Office Suite applications.

Maintained filing system for important documents such as contracts and invoices.

Coordinated meetings, conferences, travel arrangements. Supervisor 2006-2009

Dixie Bloor Neighborhood Bingo Mississauga

Created new strategies for improving customer service standards within the organization.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Developed and implemented operational policies and procedures with other departments to ensure efficiency and accuracy of workflows.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Monitored employee productivity levels on a regular basis to identify areas of improvement.

Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Administrator and Accounts Receivable Clerk 2003-2006 Home Alone Property Management Mississauga

Brought Accounts Receivable up-to-date and maintained same

Supported departmental activities by providing clerical assistance.

Processed payroll information according to established guidelines.

Prepared reports on various projects for management review.

Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.

Updated databases with new employee information, job changes and terminations. Education & Credentials

Human Resource Consultant Certificate 2024

Enterprise associate degree 2024

Legal Assistant/Paralegal 2017

AutoCAD Design 2016

Interior Decorating & Design 2012

Psychology/Social Work (Honors) 2005

Financial Services Underwriter 2002

Modern Office Technology 1997

Business Administration & Accounting & Computers (Honors) 1994 Volunteer Experience

Gibson and Landsdale Area Community Planning Team 2 years

Treasurer

Reconciled monthly bank statements with grant funding and expenses

Prepared monthly financial reports and presented these reports at monthly meetings

Participated in community development events

Small grants funding committee member

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