Administrative Assistant Customer Service

ELIZABETH COLLAZO

Phone: 352-***-**** or 352-***-****

***************@*****.***

SUMMARY OF QUALIFICATIONS

Over 15 years of experience in communications, customer service, administration, and management

Extensive non-profit experience

Proficient in Microsoft Office Products (Word, Excel, Power Point, etc.)

Excellent reputation, recognized for ethical standards in public service.

Highly experienced with confidentiality and other sensitive issues

Organized, professional, hardworking, committed, work well under pressure, meet deadlines with ease.

Versatile with ability to work independently or in team dynamics.

Bilingual (Spanish)

EDUCATION

Keiser University Master of Science in Management 2017

Interamerican University of Puerto Rico Bachelor Degree in Administrative Assistant 1992

PROFESSIONAL EXPERIENCE

UF Shand Hospital, Gainesville, FL Support Technician 2023-present

In a priority role, the support tech serves as a mobility assistant, and works with the registered nurse to optimize patient mobility using specialized patient lifting equipment. In a second capacity, the support tech serves as the unit desk support managing the nurse call system needs, answering telephones, stocking supplies/equipment, filing, and ensuring a clean and uncluttered environment of care.

Health Department, Bronson, FL Family Support and Engagement Specialist 2019-present

Engaged and maintained families interested into the program.

Visited families on a weekly or bi-weekly basis.

Documented all visits conducted in timely manner.

Provided support for families.

Meet all the requirements needed to keep family on the program.

Provided referrals and educated families to have a better parent child interaction.

Needs management activities were facilitated to achieve potential process improvements. Recommended client service delivery strategy and agency resources.

Evaluated the service needs of immigrant families; developed a plan of rights and duties with the relevant agencies, and participants to comply with federal and state laws, policies, and regulations and to be able to provide medical services.

Works in collaboration with local schools, governmental offices and building relationships with public health staff who can refer staff with specialized service needs.

Provides guidance to staff from different agencies in providing services and prioritizing referrals to the program. The orientations provide you with the necessary requirements to participate in the services.

Humacao and Fajardo, P.R. Courthouse Administrative Assistant/Marshall 1997-2015

Performed administrative support to meet court performance standards and goals.

Interacted with and provided services to court officials, staff, and the public.

Examined legal documents for adherence to laws or court procedures.

Answered a high call volume of multi-line phones.

Provided information, problem solved or referred stakeholders to appropriate parties.

Typed and transcribed files, letters, and memos

Managed reports, orders, referrals, and other documents

Data entry and case management of hearing information and outcomes

Manage of domestic violence cases and other sensitive issues

Ordered office supplies, organized meetings, and took minutes.

Health Department, Fajardo, P.R. Clerk/Interim Supervisor 1992-1997

Managed and protected the security of medical records to ensure patient confidentiality.

Directed and supervised and evaluated work activities or clerical and other personnel.

Data entry and maintained record management systems for research and reporting capabilities.

Adhered team to organizational policies and procedures

Coordinated services including building maintenance and ordered repairs such as electrical and plumbing.

Prepared maintenance and repair reports for building construction or reparation services

Maintained filing, inventory, answered calls and correspondence.

Awards

Recognized for ethical standards in public service from Marshall 2012

PROFESSIONAL AFFILIATIONS

Delta Mu Delta

International Honor Society in Business

CERTIFICATE

FDOH Medical Interpreter – Alachua Co. Health Department

FDOH Code of Ethics

FDOH Sexual Harassment Awareness

Attended the Working with Parents and Families that experience Substance use Disorders Webinar

HIPAA Training

Addressing Health Equity: A Public Health Essential

People first

HR & Payroll Management

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