Customer Service Territory Manager

WILLIAM DREESE

**** ******* ***** ~ Newbury Park, California, 91320

Cell: 805-***-**** ******.*******@*****.***

OBJECTIVE

To secure a management position in Logistics or Operations with an organization seeking a motivated, results oriented leader with experience in obtaining operational excellence.

PROFESSIONAL EXPERIENCE

PILOT AIR FREIGHT / MAERSK, Remote Position 2023-2024

Territory Manager

Responsible for our Bob’s Discount Furniture locations in California, Arizona, and Minnesota along with our Crate and Barrel location in Arizona.

Customer relationship and driving metrics were the primary focus.

Promptly respond to queries, ensure promises are kept and manage expectations.

HOME DELIVERY LINK, Sun Valley, California 2020-2023

Account Executive

Manage all revenue and expenses for the delivery operations within the delivery market.

Maintain customer service standards monitored through customer surveys.

Recruit and maintain a base of Contract Carriers necessary to meet our client’s growing requirements.

Fulfill retails commitments and the client and customer’s needs

XPO LOGISTICS, Remote Position 2017-2020

Director of Client Solutions

Develop and maintain strong executive level relationships with clients.

Act as business owner and provide focus to gain momentum and assure results.

Communicate customer service issues between client and company operations departments.

Develop effective and efficient methods to meet specific customer needs.

Work with IT to understand and translate business requirements to technical requirements.

XPO LOGISTICS, City of Industry, California 2015-2017

Operations Manager

Responsible for White Glove last mile delivery logistics for our Macy’s account in the Southern California, Las Vegas, Reno, Fresno, and Phoenix markets.

Managed scheduling of routes to maximize efficiency and productivity.

Controlled expenses with key vendors and managed performance against revenue commitments.

WILLIAM DREESE

3234 Hanover Court ~ Newbury Park, California, 91320

Cell: 805-***-**** ******.*******@*****.***

SEARS HOLDINGS CORPORATION, Jurupa Valley, California 2009-2015

District Operations Manager

Accountable for the District’s $18-Million budget and consistently achieved one of the lowest controllable Cost-Per-Stop expenses in the nation.

Drove operational excellence in Logistics which regularly led the nation in most Key Point Indicators.

Developed a team of General Managers and Operational Managers that had a customer focus, sense of urgency and accountability which resulted in many of the managers being promoted.

Fostered an environment where Best Practices were developed and shared and often became national standards.

SEARS HOLDINGS CORPORATION, Sylmar, California 2004-2009

General Manager

Overall responsibility for the second largest Market Direct Operations in the nation.

Implemented and trained ISO 9001:2000.

Directly responsible for developing and maintaining disciplined, highly motivated teams focused on quality control standards and service that exceeded our customers’ expectations.

Ensured all Federal, State, and local OSHA/EPA safety requirements and human resources policies were adhered to.

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