Salt Lake Front Desk
Resume:
Work History
Yamilex
Camacho
Contact
Address
camachoyamilex@yahoo.c
om
Languages
Spanish
Intermediate (B1)
English
Advanced (C1)
Skills
Lead prospecting
Staff Training
Retention strategies
Account servicing
Revenue Generation
Systems and software
programs
Problem solving strength
Driven professional with a proven track record at Wells Fargo Corporate, adept in account servicing and problem-solving, enhancing customer satisfaction and retention. Skilled in lead prospecting and staff training, demonstrated through increased revenue and efficient resolution of complex issues. Excels in fast-paced environments, leveraging strong interpersonal skills and a results-focused approach. Representative
Wells Fargo Corporate, Salt Lake City
2022-06 -
2024-06
Communicated with clients and customers to
gather, provide and share updated information on
products and services.
•
Handled customer complaints quickly and
professionally to restore customer confidence and
prevent loss of business.
•
Increased customer satisfaction by addressing and
resolving complaints in a timely manner.
•
Exceeded performance targets through diligent
work ethic and focus on results-driven tasks.
•
Responded to customer questions via telephone
and written correspondence regarding insurance
benefits, provider contracts, eligibility, and claims.
•
Front Desk Representative
Planet Fitness, Salt Lake City
2020-12 -
2021-04
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
•
Transcribed phone messages and relayed to
appropriate personnel.
•
Managed phone lines effectively, reducing hold
times and directing calls appropriately for improved communication across departments.
•
Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
•
Resolved customer complaints and concerns,
resulting in improved customer retention and loyalty.
•
Assisted in maintaining a high standard of
cleanliness and organization at the front desk,
•
creating a welcoming atmosphere for guests upon
arrival.
Package Handler
Amazon, Salt Lake City
2018-11 -
2020-11
Followed safety regulations to maintain safe work
environment.
•
Improved package handling efficiency by
implementing proper sorting and organizing
techniques.
•
Contributed to increased productivity by working
effectively in high-pressure situations.
•
Verified correct labels and accurate shipping
information on packages to avoid shipping to wrong addresses.
•
Proved successful working within tight deadlines and a fast-paced environment.
•
Used hand-held scanners and physical logs to
accurately track item movements.
•
Assistant
Ontrac, Salt Lake City
2017-10 -
2018-09
Contributed to a positive work environment with
strong interpersonal skills and proactive teamwork attitude.
•
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate
personnel.
•
Worked closely with management to provide
effective assistance for specific aspects of business operations.
•
Safeguarded sensitive information through proper
documentation handling, data entry, and record
maintenance procedures.
•
Worked closely with management to provide
effective assistance for specific aspects of business operations.
•
Greeted guests in with friendliness and
professionalism.
•
Assisted manager in all aspects of business
operations.
•
Education
Package Handler
Amazon, Salt Lake City Utah
2016-10 -
2017-10
Followed safety regulations to maintain safe work
environment.
•
Improved package handling efficiency by
implementing proper sorting and organizing
techniques.
•
Verified correct labels and accurate shipping
information on packages to avoid shipping to wrong addresses.
•
Proved successful working within tight deadlines and a fast-paced environment.
•
Stored and secured packages in designated areas
to prevent damage and theft.
•
Used hand-held scanners and physical logs to
accurately track item movements.
•
Maintained a safe work environment by adhering to
company policies and guidelines for proper lifting techniques.
•
Retail
Tjmaxx, Salt Lake City Utah
2015-04 -
2015-12
Boosted customer satisfaction by providing tailored retail solutions and personalized assistance.
•
Assisted in the development of marketing materials for retail lending products, increasing awareness
and generating leads.
•
Increased department revenue by upselling
premium services and retail products during client consultations.
•
Installed and maintained automated teller machines in retail stores.
•
High School Diploma
Granger High School - West Valley City
2015-06
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