Customer Service Accounts Receivable

KIM R. SEWELL

*** ****** ***, *************, ** *0046 678-***-****

**********@*****.***

To obtain a position which will enable me to contribute to the company’s growing success.

EXPERIENCE

**/** – PRESENT

ACCOUNTS RECEIVABLE SPECIALIST, UNLIMITED LAWN CARE

Primary responsibilities are to conduct daily collection calls to customers with payments due or outstanding balances on their accounts.

Processing payments, updating credit cards, emails and change of address.

Mailing out or emailing statements to customers to reflect the balance on their accounts.

Handling customer complaints, concerns, or questions, while providing excellent customer service. Acting as the customer’s point of contact after the sale to build and maintain great customer relationships.

Placing service calls and updating calls logs as needed.

06/22 – 08/23

CUSTOMER SERVICE ASSOCIATE, HOME DEPOT

Primary responsibilities are to assist customers with locating merchandise. Order and arrange products for delivery or pick up while making sure the customer is aware of our financing options.

Return and refund customer’s orders while providing excellent customer service.

Processing credit applications ensuring the customer’s information is protected.

Performing administrative duties as assigned. Filing, and answering and directing calls.

Assisting the sales team whenever needed.

Staging customer’s orders as they arrive to ensure customers are waiting for their orders.

06/21 – 11/21

PATIENT CARE COORDINATOR, BELTONE HEARING

Primary responsibilities were to assist the Hearing Care Specialist by scheduling appointments, identifying opportunities to increase sales, serving as a liaison with the customer, acting as the customer’s point contact after the sale, build and maintain customer relationships.

Answer and direct calls.

Collect and distribute mail, messages, and reports to office staff.

Maintain patient files and schedule follow-up appointments.

Perform administrative and other duties as assigned.

Verified patient’s insurance.

10/19 – 03/20

COLLECTOR, FARMERS HOME FURNITURE

Responsibilities are to conduct daily collections calls to customer with payments due or to customers with past due accounts.

Processing payments on accounts using Celerant and MX Merchant payments systems.

Processing credit applications in store or over the phone.

Assisting the sales team with sales in store or over the phone when needed.

Typing up sales contracts while providing outstanding customer service.

Ensuring each customer has a positive shopping experience.

Successfully collecting payments moving our figures down to 2.5% in January 2020.

10/10 – 10/19

CUSTOMER EXPERIENCE COORDINATOR, TJMAXX

General duties involved completing sales transactions and opening new TJX rewards credit cards.

Assisting customers on the sales floor and dressing rooms.

Processing returned merchandise while providing excellent customer service.

Assisting department managers with pushing out new merchandise and setting up displays.

Recovering and preparing the store for the next business day.

EDUCATION

09/21

CERTIFICATE, MYCNAJOBS

Awarded certificate as Caregiver.

01/86 – 05/87

CERTIFICATE, united business institute

Awarded certificate in Business Administration, Data Processing, and Office Technology.

09/78 – 06/82

DIPLOMA, evander childs high school

Awarded diploma in Secretarial Studies.

SKILLS

Notary Public

Small Business Owner

Registered Tax Preparer

Certificates for Tax Preparations

Certificates for Fraud Detection and Prevention

Fluent with Tax Act and Turbo Tax Software Programs

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