Customer Service Entry Level

Dorothy Jenkins *** Kingsborough *th Walk, Brooklyn, NY 11233 H:929-***-**** C:347-***-****

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Summary

Accomplished health professional transitioning a background in customer service to the field of entry level

administration. Offering exceptional interpersonal interaction and communication skills. Highly organized and

motivated, with ability to work with individuals to ensure needs are met. Familiarity with maintaining records and

complying with policies and procedures.

Skills

● Exceptional verbal/interpersonal communication ● Information retention and rearticulating

● Customer Service ● Time Management

● Record keeping, filing, documentation ● Detail oriented

Top Five Strengths (Gallup Clifton Strength assessment)

1. Adaptability- Ability to stay productive when the demands of work/life are pulling me in different directions all at

once

2. Responsibility- Ability to take ownership for anything I commit to and being emotionally bound to follow through

3. Woo- Ability to make connections with people on every level

4. Harmony- Always seek areas of agreement, steer away from confrontation and conflict guy

5. Developer- Ability to recognize talents, strengths and potential people can’t always see in themselves

Experience

Residential Aide

Westhab Incorporated 05/2023 -07/2024

● Made toiletries bags

● Made linen set ups for new intakes

● Served breakfast and lunch meals

● Washed and fold laundry

● Received new intakes

● Stocked supply shipments in storage room

● Interact and converse with the clients

● Put away food service deliveries

Child Care Worker

SCO Children of Services 05/2022 - 01/2023

● Adhere to the consumers wants and needs

● Prepare and cook dinner daily

● Disperse medication, metro cards, toiletries, etc

● Monitor the consumers coming and going

● Clean and sanitize residence

● Make copies of the daily log sheets, etc

Direct Support Professional

Bells Staffing Agency 04/2021 - 05/2022

● Worked at different Adult Residential Facilities

● Monitored, assisted disabled consumers

● Sanitized and cleaned beds, washed and fold laundry

● Cleaned and sanitized residence

● Assist in showering, grooming, dressing

● Accompanied consumer to doctors and dental appointments

● Prepared consumers meals by their nutritional servings and guidelines

Seasonal Maintenance Worker

NYC Parks & Recreation . 04/2009 - 07/2011

● Ensured site was pleasant, clean environment and safe for park patrons at all times

● Cleaned and sanitized comfort stations and performed exterior maintenance throughout several parks/playgrounds

● Ensured all park policies and procedure followed daily to guarantee safety

● Provided excellent customer service to park patrons by answering questions and directing them to designated

areas

● Swept and raked leaves; safely disposed of litter and debris

Home Health Aide 05/2007 – 02/2009 ExtraCare Home Care Agency

● Cared for patients in their homes by performing daily miscellaneous duties as requested, such as laundry,

grooming, escort, and running errands

● Purchased, prepared and served following prescribed menu for diets

● Maintained records od services performed and patients’ apparent condition

● Administered physician prescribed oral medications as directed by home care nurse

● Accompanied ambulatory patients outside home serving as guide, companion and aide

Receptionist 11/2001 – 11/2004 NYC Housing Authority

● Answered multi-line telephone systems

● Verified and entered confidential data via company software system

● Processed work order tickets, dispossess and sent annual review notices

● Greeted and directed visitors

Education

Beach Channel High School Rockaway Park, NY

High school diploma

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