Patient Care Customer Service
Resume:
Nila Hughes
Douglasville, GA *****
**********@*****.***
Productive and efficient Patient Care Technician with school experience in obtaining vitals, supporting patient needs, and providing exceptional service. Reliable and capable of taking initiative if need be. I have organizational skills that keep me focused on the pursuit of success and keeping integrity in everything I do. I am able to engage and build a rapport with staff and patients rapidly and effectively. I believe I would be an asset to any agency I work for. Authorized to work in the US for any employer
Work Experience
Server/Cashier
Waffle House-Douglasville, GA
May 2019 to Present
I am a server for WH on their 3rd shift mostly, but have experience on all shifts as well as being a cook. I'm very knowledgeable on a lot of matters including handling our money draw and minor customer complaints.
MET Associate
Home Depot-Forest Park, GA
July 2016 to March 2021
My duties consist of inventory management, auditing, stocking, machine operations, customer service, store maintenance, assembling and accessing current and future projects. MET is a team effort, we work together to complete projects and general service. Internship
Atlanta Colonoscopy-Dekalb, GA, US
October 2019 to November 2019
• Support care providers by ensuring patient needs are met.
• Gather and distribute supplies and documents.
• Respond to patient concerns and questions.
• Direct individuals to correct locations for appointments and services.
• Obtain vital sights and document all data.
Bartender/Server
Cigaros of Georgia-Atlanta, GA
June 2016 to September 2017
My duties consisted of taking orders, answering questions about the menu and food, handling cash transactions for patrons, communicated orders with the kitchen staff, using proper logistics in seating customers, also helped with customer service and cleaning. Hostess/Server
Cigaros of Georgia-Atlanta, GA
May 2014 to June 2016
My duties consisted of greeting customers and seating them in the order in which they arrive. Familiarized customers with the menu and made appropriate suggestions when requested, took customer orders and relayed them accurately to relevant team members. Assisted in the training of new employees. Anticipated guests' needs in order to facilitate and enjoyable dining experience. Cashier
Kohls-Brooklyn, NY
May 2012 to August 2014
My duties consisted of welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Maintaining a clean workspace. Education
Certificate in CNA-PCT
Woodruff Medical Training and Testing - Tucker, GA March 2018 to October 2019
Skills
• Documentation/EMR
• Collecting vitals
• Project management
• Flexible nature
• HIPPA compliance
• Computer savvy
• Patient support
• Lab Work
• Communication
• Removal of IV's
• Phlebotomy
• Venipuncture
• Patient Care
• Medical Records
• Medical Office Experience
• Meal Preparation
• Medical Scheduling
• Customer service
• Computer literacy
• Basic math
• Vital signs
• Time management
• Microsoft Excel
• English
• Home care
• Hoyer lift
• Serving
• Caregiving
• Laboratory Experience
• Laundry
• Clerical Experience
• Medical Terminology
• Microsoft Word
• Phone Etiquette
• Medical Billing
Certifications and Licenses
# Certified Nursing Assistant # Patient Care Technician # Phlebotomy Technician # EKG Technician
Assessments
Medical terminology — Proficient
October 2021
Understanding and using medical terminology
Full results: Proficient
Nursing assistant skills — Proficient
April 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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