Customer Service High School

Isamar N. Heredia

*** **** ****** ********, **, *0104 E: ******.*******@*****.*** P: 708-***-****

EDUCATION

●2007-2011 Proviso West High School - Diploma

●2015 Triton Community College -Dental Assistant Certification

SKILLS

●Customer service

●Exceptional patient interaction

●Completing patient cash transactions

●Scheduling and following-up with patients for services

●Computer software: DENTRIX, Kodak, some experience with Eagle Soft and Soften 14.5.

●Skilled in film and digital x-rays

●Works efficiently in teams as well as independently

EXPERIENCE

Midwest Cardiology 2020-2024

●check in/ out patients, making sure demographic information was up to date.

●closed cash deposits at the end of night

●made out payment plans for patient who were self pay

●directed calls to departments

●send out email to whom needed something addressed

●scan documents in insurance cards, referrals based on insurance plans

●follow up with our pre- authorization team regarding pending treatments that would need approvals.

●Working on message pools assigned to the front office, this would consist of calling to schedule an appointment or to cancel an appointment.

●Assist in translation for Spanish Speaking patients

●Provided instruction to patients on fasting/ restriction when scheduling certain tests.

●trained new hires

Smile Town,Carol Stream 2019-2020

●Assist with procedures, root canals, fillings perio cleanings, extractions

●take x-rays using Dentrix

●turn over rooms, and get them ready for next patient

●do weekly and monthly maintenance to sterilization medication and suction machines to keep them up to OSHA standards.

●wright out treatment plan for patient per doctor instruction

●go over treatment plans and payment options for our self pay patients.

●order monthly supplies

●call patients for recall appointments

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MYNT DENTAL, FRANKLIN PARK, IL DENTAL ASSISTANT & RECEPTIONIST 2016--2019

●Assist with procedures such as fillings, extractions, dental caps, and root canals

●Take required x-rays using DENTRIX

●Check-in patients and explain their treatment plan

●Clean rooms, sterilize instruments, and stock required supplies in procedure rooms

●Assist patients via phone, schedule appointments, follow-ups, and manage insurance information

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