High School Customer Service

Oladayo Akinde

929-***-****. *************@*****.***

PROFESSIONAL SUMMARY

Motivated, dependable, and hardworking when it comes to doing the work designated to me, good at listening to the consumer, hearing what the need, and working to provide what the need if it is within my abilities or I will call someone in the position to fulfill it. Problem-solving and defusing solutions that will lead to arguments. Counseling youths and making sure they follow the rules and do what is expected of them and providing a safe environment for them to grow.

WORK EXPERIENCE

Brooklyn Public Library Jamaica Bay Branch- 9727 Seaview Ave. at E. 98th St. near Rockaway Pkwy, Brooklyn, NY 11236 June 2018 - August 2018

Assistant

●Check the books that the customer needs out and the books that they bring back in.

●Help with the summer activities in the library.

●Reshelve books and put the ones that are out of order back.

Teachers Preparatory High School- 226 Bristol St, Brooklyn, NY 11212 January 2018 - April 2018

Teachers Assistant

●Help in the grading of test paper in the classroom.

●Help in the arranging of the classroom.

●Make sure the students in the classroom have the needed materials.

Victoria secret atlantic terminal- November 2020 - January 2021

●Restocking the floor

●Merchandising the goods after delivering.

●Customer service.

JFK8 - Amazon Fulfillment center Staten Island- April 2021 - May 2021

●Remove packages and send them to me shipped

Burlington 2163 Tilden Ave, New York- September 2021 - June 2022

● Cashier

●Then moved to loss prevention and interacting with customers.

Horizon Juvenile Center 560 Brook Ave, NY 10455 - February 13 2023 - June 30 2023

Youth Development Specialist

●Supervise youths

●Provide a safe environment

●Report any behavior issue

●Counsel youths

●Monitor youths

●Communicate with the youths

●Responsible for the wellbeing of the youths

●Working with co workers to see that the youths are following the rules

●Maintaining discipline

●Take them to their classroom

●Participate in activities with them

Teaching Assistant February 2024 - June 2024

●Teach students

●Supervise them

●Communicate with them

●Do activities with the students

●Make sure they follow the rules

EDUCATION

Associate degree - Psychology - Medgar Evers College May 2020.

High School Diploma - Teachers Preparatory High School in June 2018.

Bachelor’s degree - Psychology - Medgar Evers College June 5 2022

PROFESSIONAL SKILLS

●Organization

●Communication, good with consumer relations.

●Problem-solving, good at resolving conversations that will lead to an argument.

●Counseling

●Supervising

●Time Management

●Team work

●Adaptability

●Emotional Intelligence

AWARDS AND HONORS

Outstanding Academic Achievement Certificate - June 2017.

●Maintained an exceptional standard of scholarship and has duly earned this honor.

The English Language Arts Council - June 2018.

●For Outstanding Achievement in English Language Arts.

Office Of The New York State Comptroller Achievement Award - June 2018.

●In recognition of hard work, dedication, and success, I do hereby recognize academic excellence.

PROFESSIONAL MEMBERSHIP

The National Society of Leadership (October 2019 - Present)

LANGUAGE COMPETENCIES

●English: fluent (speaking, reading, and writing)

●Yoruba: native language

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