Customer Service Night Manager

COLBY EASLEY

SUMMARY

Communication: I worked as a telemarketer so I am very good with

communication even with those that really don't want to talk…. EXPERIENCE

Night Manager, 04/2023 - 07/2024

Save A Lot Grocery Store - Jackson, TN

CONTACT

Address: Jackson, TN 38301

Phone: 931-***-****

Email: **************@*******.***

SKILLS

Monitored security cameras to ensure the safety of customers and employees.

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Ensured compliance with local laws and regulations related to health, safety, or other areas.

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Provided training for new night shift personnel on proper use of equipment and safety protocols.

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Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.

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Ordered supplies as needed and monitored stock levels throughout the night shift.

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Created reports summarizing daily operations activities such as sales figures, cash flow management.

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Managed emergency situations such as fires, medical emergencies or criminal activity.

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Identified opportunities to improve efficiency of operations processes during the night shift.

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Responded promptly to inquiries from customers or clients about services offered by the business.

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Adhered strictly to all applicable laws governing labor practices in accordance with local regulations.

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Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.

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Communicated with management via email or phone message to report issues needing attention.

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Established friendly relationships with regular guests, members and residents.

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Secured building and walked grounds, fostering health and safety of employees and guests.

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• Responded promptly to guest requests to achieve customer satisfaction.

• Oversaw general upkeep of public areas and restrooms. Promoted teamwork and quality service through communication and coordination with other departments

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Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.

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Advised management of staffing levels and team member performance to facilitate labor.

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• Workplace Safety

• Cash Handling

• Preparing reports

• Management Support

• Data Entry

• Complex Problem-Solving

• Customer interaction

• Attention to Detail

• Calendar Management

• Decision-Making

• Order Fulfillment

• Performance Improvement

• Computer Skills

• Process Improvement

• Product Inspection

• Sales Techniques

• Strategy Development

• Client Engagement

• Project Reporting

• Event Coordination

• Business strategies

• Work Planning and Prioritization

• Loss Prevention

• Cross-Functional Teamwork

• Time Management

Master Stylist, 06/2017 - 08/2020

Salon Elements - Fort Smith, Arkansas

Implemented training to improve knowledge base of staff and used cross- training methods to maintain productivity during employee absences.

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Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.

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Covered switchboard and answered calls from guests and upper management.

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Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.

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Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

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• Remained calm and professional in stressful circumstances.

• Resolved customer inquiries and complaints.

• Delegated work to staff, setting priorities and goals.

• Provided leadership, insight and mentoring to newly hired employees.

• Recruited and trained new employees to meet job requirements.

• Reviewed completed work to verify consistency, quality, and conformance Conducted consultations to assess clients' hair care needs and preferences.

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Provided scalp treatments and conditioning therapies to improve hair health.

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• Performed chemical services such as highlighting, coloring, and perms.

• Cut and styled hair using scissors, razors, clippers, and styling tools. Maintained professional appearance while adhering to dress code policies.

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• Responded to customer inquiries by phone, email, and in person. Followed updated techniques to color and treat hair and produce consistent results.

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Monitored, tracked, and recorded client satisfaction to maintain positive ratings.

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Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.

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Selected hair colors, products, and services based on customer preference and individually designed hair care plan.

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Designed and recommended home hair care regimens and treatments to meet individual customer needs.

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Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to hair shaft.

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Set up workstation and treatment room with products, equipment, and supplies to facilitate services .

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Recommended hair styles to compliment clients' facial features and coloring.

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Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.

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• Sanitized workstations and salon equipment to reduce risk of infection. Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.

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Pursued continuing education and training to stay up to date with new trends and techniques.

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• Pre-booked future appointments to increase repeat business.

• Multiple Priorities Management

• Loyalty Program Promotion

• Courteous and Professional

• Relationship Building

• Issue Resolution

• POS System Operation

• Research abilities

• Customer Engagement

• Record and File Management

• New Hire Training

• Sales expertise

• Flexible Schedule

• Oral communication

• Service assistance

• Policy Implementation

Customer Relationship

Management (CRM)

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• Product Merchandising

• Patient Evaluation

• Proposal Writing

• Performance Evaluations

• Customer Service

• Financial Acumen

• Practice Management

Cosmetology Instructor, 09/2015 - 05/2017

Arthur's beauty college - Fort Smith, Arkansas

EDUCATION AND TRAINING

Cosmetology Instructor License, Cosmetology Education, 12/2006 Mellies Beauty College (academy of Salon And Spa) - Fort Smith, Arkansas

Cosmetology License, Cosmetology, 10/2003

Mellies Beauty Colllege (Academy of Salon And Spa) - Fort Smith, Arkansas

Updated and maintained customer information records and beauty services provided.

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Customized styles, services and products to suit client needs and maintain customer satisfaction.

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Kept work stations clean and sanitized scissors, combs and other styling tools.

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Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.

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Styled and designed traditional and contemporary hairstyles for men and women daily.

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Colored, cut and installed extensions according to style photos and client specifications.

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Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

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Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.

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Mentored new staff to enhance personal growth and increase productivity.

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Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

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Evaluated student performance through written tests and practical assignments.

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• Supervised clinical experiences in the college salon or spa setting.

• Prepared reports outlining program objectives achieved at semester end. Incorporated new teaching methods into curriculum based on industry advancements.

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Led professional development seminars focused on career planning topics such as continuing education opportunities.

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• Demonstrated techniques for care on both mannequins and live people.

• Organized hair shows and competitions for students. Planned in-class activities, discussions and lectures to increase student comprehension.

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• Workshops and Seminars Attended:

• Publications and Presentations by pivot point

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• Relevant Coursework and Training Programs:

• 3.5 GPA

• Academic Achievements and Honors:

Continuing Education: (list any relevant completed courses here) 80 clock hours of continuing ed. Every year.

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Contact this candidate